Bilingual Fleet Operations Specialist – Iten

Since its inception in **** Otoqi has established itself as a leading scale-up in the automotive logistics sector, moving away from the old fashioned truck & trailer world to a nimble and platform based driver-on-demand model.Our strength lies in combining cutting-edge technology with operational excellence.Each year our 2,000 drivers move over 500,000 vehicles across Europe in under 48h.Our platform helps car rental companies, car dealers and car manufacturers overcome their logistical challenges.We set the industry standard for vehicle transportation in Europe, offering higher reliability and faster service through our disruptive model and continuous innovation.With 10M raised in our Series B funding round in **** and a footprint in France, Italy and Germany we are targeting new countries for our international growth in the coming years.Job descriptionWe are looking for our future Operations Specialist to join our 4-person team which oversees international operations across France, Germany and Italy.In this role you will ensure the highest quality of service and operational performance for our clients (car-sharing partners) reporting directly to the Operations Supervisor.You will be the point of reference for real-time mission execution (Live Ops) and the backbone of our driver partner community.Main ResponsibilitiesDaily Operational Management: Manage day-to-day operations for several key car-sharing partners, monitoring ongoing missions and resolving issues to ensure every assignment is completed on time.Community Relations: Manage and support the driver community by building strong long-term relationships based on trust.You will be their reference point before, during and after each mission.Client Coordination & Allocation: Manage the customer back-office and assign missions to our drivers.Real-Time Tracking: Track assignments in real-time to ensure they are correctly sent and assigned to drivers.Process Improvement: Suggest alternative solutions and improve processes to minimise and resolve operational issues.Needs Analysis & Reporting: Provide feedback and data-driven insights to the Driver Acquisition team to identify recruitment needs while preparing reports, dashboards and presentations to support decision-making and monitor performance.Expected outcomesDriver Engagement: A highly responsive and motivated driver community with satisfaction and retention improving over time.Customer Satisfaction: Strong service reliability leading to higher satisfaction scores and fewer escalations from car-sharing partners.Efficient Mission Allocation: Faster assignment times and optimal distribution of missions among drivers.Improved Processes: Clear identification of friction points with actionable proposals that enhance operational fluidity.Accurate Recruitment Feedback: Timely and precise updates to the Driver Acquisition team ensuring the right number and profile of drivers are brought aboard.Your profileProven Experience: At least 1 year of experience in operations, ideally within a fast-paced or mobility-related environment.Problem-Solving & Organization: You are structured and efficient, capable of acting quickly when issues arise.Agility: You are dynamic, eager to learn and comfortable in a fast-paced, growing, ever-changing environment.Resilience & Stress Management: You remain calm under pressure and make effective decisions even in challenging situations.Relational Ease & Communication: You have excellent interpersonal skills, can explain complex matters clearly and are comfortable managing multiple phone conversations simultaneously.Advanced Language Skills: Fluent in Italian and proficient in English.Nice To havePrevious experience in delivery fleet management or car-sharing operations.Familiarity with real-time tracking tools or operations management software.Basic data analysis skills to identify trends and propose operational improvements.Values at OtoqiInnovation: We are and feel innovators, helping revolutionise the automotive logistics sector by bringing innovative solutions to the challenges of the automotive industry.Customer Focus: We believe that fostering strong relationships and satisfaction of our customers is the cornerstone of our success, built on principles of trust and transparency.Team Spirit: Team spirit and collaboration is a cornerstone of our DNA, participating and promoting team activities to foster this company asset.Determination: We are relentless and resolute, always willing to make the extra mile.We face challenges head-first, learn from mistakes and never give up.What else we offerCareer Development: Otoqi values initiative and autonomy, providing an environment conducive to your personal and professional growth.International Environment: Join a company with operations in France, Italy and Germany with plans for further international expansion.Flexible Work Policy: Flexible/hybrid remote working policy promoting a balance between professional excellence and private life.Other details and perksContract type: 3 livello CCNL CommercioMeal vouchers: Meal tickets of 8/dayAdditional perks: Take advantage of various benefits that support your well-being at Otoqi, such as mental health coaching, snacks, fresh fruit every day and a learning budget.Interview ProcessA phone interview with Hermine (Talent Acquisition Manager) – 30 minutesAn interview with Enrico (Business Unit Manager) or Daniele (Operations Manager) – 1 hourA technical interview with Enrico (Business Unit Manager) – 1 hourKey Skills: Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law.Employment Type: Full TimeExperience: YearsVacancy: 1#J-*****-Ljbffr