Italian-Speaking Customer Support Agent

2 settimane fa


BOLOGNA, Italia Aethercore A tempo pieno

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ RelocationWe are looking for aCustomer Support Agentwith native proficiency inItalianand at leastB2 level in Englishto join our team in Lisbon.As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customers' inquiries via phone, email, or chatTroubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)Document all actions taken and elevate complex issues as neededMaintain high customer service standards with empathy and attention to detailRequirementsLanguage Requirements: C2 proficiency in Italian and B2 level in EnglishExperience: Senior or Junior level (experience in customer support is a plus)Soft Skills: Strong communication, proactive attitude, team player, time management, and empathyTechnical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilitiesLocationOn-site in Lisbon, PortugalIf you are passionate about customer service and ready to contribute to an international company, we would love to hear from youApply now to join our team and start your new career in Lisbon.#J-*****-Ljbffr



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