Spa Receptionist

HoscoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:An urban retreat steeped in historic beauty. Stroll the city's biggest private garden ? a tranquil haven of statues, fountains and centuries-old trees ? or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.Four Seasons Hotel Firenze is currently looking for a talented Spa Receptionist to join the Team for **** summer season.About the roleThe Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule.What you will doProvide an enjoyable, relaxed and peaceful spa experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.Greet and welcome guests with a warm smile and with professionalism, escort them to the changing room and/or to the treatment/ pool/gym area. Check guests' health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordinglyEnsure any spa area is properly set up and fully stocked and that the highest standards of hygiene, cleanliness and tidiness are followed. Contact promptly the maintenance team if needed.Make reservations for all facial and body treatments and organize therapists' appointments accordingly. Promote the sales of SPA treatments, beauty products and accessories, achieving sales targets set by management team.Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Report any complaints to the management team.Responsible for opening and closing the Spa, for all guests' payments, for cashing up and other accounting procedures. Produce any reports assigned by the management team.What you bringA minimum of one year experience in a front office position preferably in a Spa luxury environment.Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.Preferably good knowledge of Spa and beauty products and services.Reading, writing and oral proficiency in the Italian and English language.What we offer:? Competitive Salary, wages, and a comprehensive benefits package? Excellent Training and Development opportunities? Employee Discount for stays at any Four Seasons worldwide? Complimentary Dry Cleaning for Employee Uniforms? Employee Meals? Staff accommodation upon availabilitySchedule & Hours:Full time and seasonal contract. This position is required to work in shifts.Successful candidates must hold legal authorization to work in Italy at the time of application.Settore: Hotel/TurismoRuolo: Medicina/Salute