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INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.Client Advisor - FlorenceDescrizione lavoro:PURPOSEThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.RESPONSIBILITIESSERVICE AND SALES•Meet and exceed individual and store sales and other commercial KPIs•Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction•Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling•Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client•Be efficient in following-up and delivering after-sales services to our clients•Contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required•Follow company policies, guidelines, and procedures; use visual techniques to maintain visual standards according to Burberry guidelines•Foster teamwork and a positive work climateCLIENT ENGAGEMENT•Build meaningful relationships with clients•Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases•Capture new luxury clients to grow the individual and store client book with a commercial objective mindset•Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requestsPERSONAL PROFILEA proven track record in delivering sales and exceeding targetsPrevious experience in ClientellingA strong interest in fashion, art, and cultureStrong product knowledge and good understanding of store retail operationsUnderstanding of competitor productsExperience in working as part of a teamFluent in local language; English proficiency is desirableOther language knowledge is desirableBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.Livello di istruzione: NessunoEsperienza di lavoro: Minore di 6 mesi

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