Technical Support Engineer/Presales

1 settimana fa

Bardi, Italia Sangfor Technologies A tempo pieno

ResponsibilitiesFace-to-face engagement (on-site support) with customers to provide technical support.Assist on or lead Proof of Concept (POC), demonstrations, presentations, technical exchanges, tracking and fixing technical issues, and training partner and customer.Provide technical support by phone, email, and other remote methods.Provide training to internal and external end users/partners.QualificationsCandidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.Minimum of 2 years experience in IT industry as a technical engineer.Solid knowledge of network best practices, TCP/IP, common protocols, applications, routing, and the OSI model.Knowledge of firewall, UTM, Network Security technologies or Wireless technologies and familiarity with mainstream network equipment (Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).Strong analytical and problem-solving skills; solid understanding of troubleshooting technical issues involving network products.Certifications such as CCNA or CCNP are desired.Excellent oral and written communication skills.Required language(s): English.Location:Lombardy, Italy.Seniority LevelMid-Senior levelEmployment typeFull-timeJob FunctionSales and Business Development#J-*****-Ljbffr

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