Front Office Agent

Who We AreExtraordinary places, passionate people, and shared learning experiences: this is Aethos.We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul.That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just "having a job".Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.We are a young and dynamic hospitality company that understands the value of time with friends and loved ones.We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space.We stand for freedom from the stresses and anxieties of modern life.We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable.That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us.We invite you to be part of our story.About Aethos MonterosaIn the middle of the Aosta Valley, below the Monte Rosa and Cervino glaciers, lies Aethos Monterosa – a 30-room five-star active luxury resort featuring two F&B outlets, a SPA, and its own climbing and ice climbing wall.We are expanding the property with 20 additional rooms and are looking for an outstanding team to join us for the upcoming summer season.The essence of great hospitality is always an exceptional team—that's why we are looking for youThe Essence of the RoleGuest Welcomer: Have you ever experienced the joy of making someone feel truly welcome?Get ready to experience that satisfaction every day.As our Front Office Agent, you'll be the ambassador of our hotel's hospitality, greeting guests with a warm smile and a friendly demeanor, and ensuring that their first impression of our establishment is a positive and memorable one.Check-In Champion: Are you ready to be the master of efficiency and organization at our front desk?From processing check-ins and check-outs to assisting with room assignments and reservations, you'll be the linchpin that ensures our guests' arrival and departure experiences are smooth and hassle-free.Information Guru: Do you thrive on providing helpful information and assistance to others?Then you'll feel right at home in our front office, where you'll be the go-to resource for guests seeking information about our hotel amenities, local attractions, and dining options, ensuring that every guest has everything they need for a comfortable and enjoyable stay.Problem-Solving Pro: Ready to tackle any challenge that comes your way with grace and professionalism?With your quick thinking and resourcefulness, you'll handle guest inquiries and requests with ease, ensuring that any issues are resolved promptly and to the guest's satisfaction.Your qualifications to join the adventureA passion for hospitality that shines through in everything you do.Excellent interpersonal skills, with the ability to engage guests and make them feel welcome and valued.Strong organizational skills, allowing you to multitask and prioritize effectively in a fast-paced environment.Excellent communication skills, both verbal and written, allowing you to convey information clearly and effectively to guests and colleagues.An unwavering dedication to providing exceptional service, with a commitment to going above and beyond to ensure that every guest's needs are met and exceeded.Oh, and did we mention a sense of professionalism?Because in our front office, professionalism is not just a requirement—it's a way of life.Italian and english is a mustPreferably based in Milan Area (accomodation is not provided)What We OfferProfessional development and training opportunities, with possibilities for growth within the Aethos brandSpecial rates on stays and services at our hotelsWe are very much looking forward to your application.Application should be in English.#J-*****-Ljbffr