Service Delivery Account Manager
1 ora fa
OverviewThe Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts.This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with clients to contribute at strengthening Epson offering both in products, ink, and services.What you will doClient Management: Together with Sales, act as a primary point of contact for clients, understanding their needs and ensuring their expectations are metContributes to Epson growthOversee the delivery of Printing services and solutions, ensuring they are completed on time, within scope, and within budgetTeam Coordination: Coordinate with internal teams, including sales teams, technical staff, and customer support teams, to ensure seamless service deliveryPerformance Monitoring: Monitor and report on the performance of service delivery, identifying areas for improvement and implementing corrective actionsSLA Compliance: Ensure that all service level agreements (SLAs) are met and that any issues are promptly addressedIdentify potential risks and develop mitigation strategies to minimize their impact on service deliveryManage the financial aspects of service delivery, including budgeting, forecasting, and financial reportingContinuously seek ways to improve service delivery processes and enhance client satisfactionReporting: Provide regular reports to senior management on the status of service delivery, including key performance indicators (KPIs) and other metricsWhat we ask forRelevant higher education or equivalent professional experience in business, management, or a related fieldProven experience in Customer / Professional Service in printing industry: service delivery management for large customer accounts, project managementStrong project management skills, excellent communication and interpersonal skills, and the ability to manage multiple tasks simultaneouslyCertifications in project management (e.g., PMP, PRINCE2) or service management (e.g., ITIL) are highly desirableKnowledge in Printing remote monitoring toolsStrong analytical and problem-solving skillsA strong focus on customer satisfaction and the ability to build and maintain strong client relationshipsFluent in written and oral EnglishWe are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation.What we offerWe aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability.We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.Our commitment to the environmentWe all have a role to play in building a better future.For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory.It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.Our peopleWe believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to stride for excellence.Our brandRanked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.Service Delivery Account Manager • Turbigo, Lombardy, ITALY#J-*****-Ljbffr
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Service Delivery Account Manager
54 minuti fa
Bardi, Italia Epson Europe B.V. A tempo pienoOverview The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts. This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships...
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Bardi, Italia Epson Europe B.V. A tempo pienoA leading global technology company is looking for a Service Delivery Account Manager in Italy to manage service delivery for key client accounts.The role includes client relationship management, overseeing the delivery of printing solutions, and ensuring service level agreements are met.Candidates should have a background in project management and customer...
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Printing Solutions: Service Delivery Lead
6 minuti fa
bardi, Italia Epson Europe B.V. A tempo pienoA leading global technology company is looking for a Service Delivery Account Manager in Italy to manage service delivery for key client accounts. The role includes client relationship management, overseeing the delivery of printing solutions, and ensuring service level agreements are met. Candidates should have a background in project management and...
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Bardi, Italia Suse A tempo pienoOverviewSUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite.More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to...
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Bardi, Italia H-E Parts A tempo pienoUn leader globale nella tecnologia energetica cerca un SAP Service Delivery Manager per gestire il ciclo di vita degli incidenti.La figura selezionata sarà responsabile della comunicazione e della risoluzione degli incidenti, coordinando gli sforzi tra i team di supporto.Si richiedono una laurea, un'esperienza consolidata nella gestione di SAP e ottime...
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SAP Service Delivery Lead – Incident
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Bardi, Italia H-E Parts A tempo pienoUn leader globale nella tecnologia energetica cerca un SAP Service Delivery Manager per gestire il ciclo di vita degli incidenti. La figura selezionata sarà responsabile della comunicazione e della risoluzione degli incidenti, coordinando gli sforzi tra i team di supporto. Si richiedono una laurea, un'esperienza consolidata nella gestione di SAP e ottime...
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Sap Service Delivery Manager
55 minuti fa
Bardi, Italia H-E Parts A tempo pienoDescrizione dell’offerta di lavoro Location: Krakow, Lesser Poland, Poland Remote: Job Description To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact Act as the primary point...
