Operations Supervisor

Operations supervisor (Fleet Management IT/FR/NE) (F/M)Join OTOQI Logistics Deutschland GmbH as an Operations Supervisor to lead a team of Operations Specialists, manage day-to-day operations for key car-rental partners, and collaborate cross-functionally to deliver excellence at scale.Main ResponsibilitiesTeam Leadership & Development – Lead, coach, and inspire a team of Operations Specialists, fostering accountability and continuous improvement.Performance management – Set objectives, track results, and provide ongoing feedback to ensure high performance.People empowerment – Support professional development and autonomy.Culture & engagement – Champion Otoqi's mission and values.Cross-country collaboration – Work closely with international teams and clients, travelling occasionally.Operations & Account ManagementFleet operations management – Oversee daily fleet operations for major car-sharing companies in Italy, France, and the Netherlands.Customer relationship management – Maintain regular communication, understand needs, and ensure proactive, tailored service.Customer satisfaction – Preserve high client loyalty through proactive issue resolution and performance monitoring.Cross-functional collaboration – Streamline processes with Digital Product, Operations Excellence, BPO, etc.Business growth – Identify opportunities to expand accounts and enhance service offerings.Driver capacity planning – Coordinate recruitment and monitor acquisition metrics.Performance analysis – Analyze operational data and implement action plans to exceed KPIs.Expected OutcomesEnsure fleet operations run smoothly, reliably, and meet KPIs.Resolve issues proactively and maintain client loyalty.Develop team skills, autonomy, and engagement.Streamline workflows across internal and cross-functional teams.Identify opportunities to expand accounts and improve operational performance.Your ProfileOperations expertise – Proven track record in operations management within a fast-paced, tech-driven environment.Leadership & people management – Minimum 3 years in a similar role, including at least 2 years managing teams.Data-driven mindset – Analytical comfort with data and KPIs.Communication & collaboration – Excellent interpersonal and written communication skills.Strategic mindset & adaptability – Proactive, resilient, and thrive in dynamic environments.Language skills – Fluent in English (C1), proficiency in Italian, basic French.Nice to HaveTech & industry experience in a tech scale-up or automotive/mobility/delivery industry.B2B operations & account management with mid-to-large enterprise clients.Knowledge of French (written and spoken) is a plus.Familiarity with data analysis tools or automation processes to optimize operations.Values at OtoqiInnovation – Revolutionize the automotive logistics sector with innovative solutions.Customer Focus – Foster strong relationships and satisfaction of customers.Team Spirit – Promote collaboration and team activities.Determination – Relentless pursuit of excellence and continuous improvement.What Else We OfferCareer Development – Initiative and autonomy, with opportunities for personal and professional growth.International Environment – Operations in France, Italy, and Germany, with plans for further expansion.Flexible Work Policy – Hybrid remote working policy, balancing professional excellence and private life.Employee Perks – Meal vouchers (€8/day), mental health coaching plan, snacks and fresh fruit every day, learning budget.Interview ProcessPhone interview with Hermine – Talent Acquisition Manager.Interview with Enrico – Business Unit Manager (Fleet Management) (1h).Short logic test (30').Technical interview with Marco – General Manager (1h).#J-*****-Ljbffr