Operations Manager Amxl, Amxl Jp

About this role ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon Logistics Extra Large Team (AMXL)???????????????????Amazon???????????????????????????????????????????????????????????????????????¦????: Last Mile(AMZL)¦????: Project / Program Management?Amazon ???????????????????????????Amazon?????????????????????? ??????????????????????????????????????????????????????????????????????????????Would you like to work with us to transform Japan's furniture and home appliance delivery network?Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.More InformationDepartment: Last Mile(AMZL)Job: Program / Project ManagementAmazon is committed to a diverse and inclusive workplace.Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.For individuals with disabilities who would like to request an accommodation, visit Key job responsibilities??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????(???)??????????????????????????????????????????????????????????????????????????????????????????????????????????????????SOP?????????????????????????????????????As a Program Manager/Operations Manager, you will be responsible for managing operational metrics for partner carriers at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance, while strengthening relationships of trust with partners.Building trusting relationships with new delivery partnersFrequently visit delivery sitesSupport delivery partners to achieve contract delivery qualityAchieving continuity (profitability) of Amazon delivery business for delivery partnersImplement measures to improve driver safety, work environment, and motivationSupport the site management team, reach the team's operational targets, and reflect the voices of delivery partners and drivers in operationsCoordination to resolve issues with delivery partnersThorough delivery of SOP standardsSupport for achieving medium- to long-term customer experienceWork on a flexible schedule/shiftA day in the life1????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????UTR/OTR?????????????????????????????????????????????????DSP?????????????????????Each day begins with a remote quality review from the previous day.Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.Next is a meeting with the topology team to expand the network.Decide on the expansion area.Our topology team will design the optimal network based on your input.You will be responsible for day to day smooth operations, ensuring safety, UTR/OTR associate experience and customer experience.You will also responsible for onboarding new drivers and DSPs.About the team????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????We would like to build a team with you.The team we aim to create is one in which each member has an independent personality and ability, and strives for excellence in their work, but is always humble and continues to learn from others.We are greedy for customer experience, but always remain fair and objective.We discuss freely and openly, but always with consideration for the other person, regardless of gender, experience, or nationality.We respect each person's work, but we are always ready to lend a hand and never say, "That's not my job."We are passionate about our work, but also value our families and private lives.Overall, our team is a fun one to work with every day.Basic QualificationsBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPreferred QualificationsBachelor's degree or equivalentExcited about working in a diverse group and contributing to an inclusive cultureOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr