Customer Technical Advisor
12 ore fa
Join to apply for the Customer Technical Advisor role at ACMA, a Coesia companyACMA is a leading organization headquartered in Bologna, Italy.As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.For more detailed information about ACMA and its comprehensive business landscape, please visit is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of ****.About the RoleReporting to the Customer Care Supervisor, the Customer Technical Advisor will support business operations in the assigned areas.ResponsibilitiesDeliver high-quality field services at customer sites, including maintenance, line assessments, training, and production support.Proactively suggest service solutions to customers during service execution to optimize line performance.Lead stakeholders through structured problem-solving methodologies to resolve issues effectively.Interpret electrical diagrams, mechanical drawings, and technical documentation.Monitor, follow up, and document resolved cases.Mentor and coach junior assembly and service team members to enhance their technical skills.Share product improvement feedback with the Technical Engineering team.Create detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures.What You Need to Be SuccessfulA technical degree or equivalent qualification.At least 5 years of hands-on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains.Proven experience working at customer sites.Strong knowledge of structured problem-solving methodologies (e.g., root cause analysis).Passion and curiosity for technical challenges.A customer-focused mindset with excellent service orientation.Proficiency in English; knowledge of additional languages, in particular German will be considered an advantage.Familiarity with CRM and ERP tools is a plus.Willingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks.Coesia is an equal opportunity employer and embraces diversity and inclusion.Seniority levelAssociateEmployment typeFull-timeJob functionAutomation Machinery Manufacturing#J-*****-Ljbffr
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Customer Technical Advisor
3 giorni fa
bologna, Italia ACMA, a Coesia company A tempo pienoJoin to apply for the Customer Technical Advisor role at ACMA, a Coesia companyACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our...
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Customer Technical Advisor
2 giorni fa
BOLOGNA, Italia Altro A tempo pienoJoin to apply for the Customer Technical Advisor role at ACMA, a Coesia companyACMA is a leading organization headquartered in Bologna, Italy.As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.Our...
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Customer Technical Advisor
4 settimane fa
Bologna, Italia ACMA, a Coesia company A tempo pienoJoin to apply for the Customer Technical Advisor role at ACMA, a Coesia company ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our...
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Customer Technical Advisor
3 settimane fa
Bologna, Italia ACMA, a Coesia company A tempo pienoJoin to apply for the Customer Technical Advisor role at ACMA, a Coesia company ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our...
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Technical Advisor
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Technical Advisor
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Bologna, Italia HUNTERS GROUP A tempo pienoPer società di consulenza técnica, ingegneristica e che opera nell'ambito della Green Economy siamo alla ricerca di un/a: TECHNICAL ADVISOR - ANALISI TECNICHE L'azienda fornisce servizi per mercati delle energia e con un forte focus nelle energie rinnovabili, servizi idrici e ambientali. Le varie due diligence hanno come obiettivo quello di valutare la...
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Bologna, Italia Hunters Group S.r.l. A tempo pienoPer società di consulenza técnica, ingegneristica che opera nell'ambito della Green Economy siamo alla ricerca di un/a: **Technical Advisor - analisi tecniche** L'azienda fornisce servizi per mercati delle energia e con un forte focus nelle energie rinnovabili, servizi idrici e ambientali. Le varie due diligence hanno come obiettivo quello di valutare la...
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Technical Advisor
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Italian Speaking Customer Support Advisor Remote Greece
3 settimane fa
Bologna, Italia Cross Border Talents A tempo pienoA customer service company is seeking a Customer Support Advisor fluent in Italian for a remote role based in Greece. The position offers a full relocation package for EU citizens, ensuring a smooth transition. The ideal candidate will assist customers via phone, email, or chat, resolving issues efficiently and maintaining high satisfaction levels....
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Italian-speaking Customer Care Advisor
4 settimane fa
Bologna, Italia Cross Border Talents A tempo pienoA customer service company is seeking an Italian-speaking Customer Care Advisor to ensure a positive experience for customers. The role requires addressing inquiries via e-mail and phone, with flexibility in a remote role based in Portugal. Ideal candidates will have proficiency in Italian and English, alongside strong communication skills. The position...
