Lcl Customer Experience Agent

2 settimane fa

Uri, Italia A.P. Moller - Maersk A tempo pieno

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century.Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale.Together, let's sail towards a brighter, more sustainable future with Maersk.Job SummaryLCL Customer Experience Agent – Italian/English speaking – managed in Italy.She/He will manage the LCL import and export operations, from booking to delivery, in compliance with all company procedures.The role offers full-time activity with flexible arrangements such as hybrid up to 60%, adjusted working hours, and other alternative patterns.Key ResponsibilitiesSupervise booking, give quotations for LCL import and export, handle entries, complete Bill of Lading and sea freight documents.Supervise carrier booking transactions and follow billing.Maintain relationships with Maersk offices at destination/origin, customers, and vendors.Offer assistance in resolving customer queries and issues, both in Italian and English.Process data and produce reports.QualificationsExperience in managing import/export operations is a plus.Good knowledge of MS Office.Good English and Italian command, both written and spoken.Good communication skills.Detail orientation and hands-on approach.Problem-solving skills, willingness to learn and highly responsible.LocationThe position is placed in Genoa or Milan (Italy).No visa or relocation support is provided.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.Maersk is an equal-opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing#J-*****-Ljbffr

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