Data Center Technician

Job ID: | Amazon Data Services, Inc.Join our dynamic AWS team and become a critical guardian of global cloud infrastructureYou will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair, and participation in an on-call rotation.Key job responsibilitiesPerform server rack installations, hardware break-fix on various components, and troubleshoot network issues.Respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.Perform on-call duties and participate in scheduled maintenance and change management activities.Contribute to documentation and process improvement initiatives based on analysis of operational issues.Help interview, train, and onboard new team members.Physical RequirementsLifting and moving material up to 40 pounds.Working in cramped and/or elevated locations.Bending, lifting, stretching, and reaching.Standing and walking for up to 8+ hours a day.Ascending and descending ladders, stairs, and gangways safely and without limitation.Work in an industrial environment:Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).This role supports data centers in various operational stages.The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.Essential RequirementsAbility to travel to or commute between data center locations as needed.Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.Travel frequency will vary based on business needs and operational status of assigned facility.Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.A day in the lifeTake ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.Show a strong aptitude for troubleshooting and problem solving.Solve problems at their root and step back to understand the broader context.Maintain service level agreements through the implementation of proactive issue detection and reporting.Act in the absence of direction or support.Improve effectiveness through process innovation.You will be required to work shift work that will include days, nights, weekends, and holidays.About the teamDiverse Experiences: AWS values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture: AWS values curiosity and connection.Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.Our inclusion of events fosters stronger, more collaborative teams.Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer.That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance: We value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve.Basic QualificationsWork a flexible schedule including weekends, nights, and holidays.18+ months of computer/server hardware troubleshooting or related IT experience.18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).Preferred QualificationsExperience in a data center or other critical environment.Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g., computer science, network engineering, etc.).Industry standard certifications (CompTIA, CCENT, Network+).Understanding of Linux or similar operating systems.Behavioral interviewing and hiring experience.Experience training and onboarding of new team members.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below.Your Amazon package will include sign-on payments and restricted stock units (RSUs).Final compensation will be determined based on factors including experience, qualifications, and location.Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.Learn more about our benefits atShare this jobImportant FAQs for current Government employees: Before proceeding, please review the following FAQs:#J-*****-Ljbffr