Italian Speaking Customer Service Position
3 giorni fa
Mercier Consultancy MD is thrilled to offer a fantastic opportunity for an Italian Speaking Customer Service position' available for remote work from GreeceThis role is perfect for those looking to combine their passion for customer service with the flexibility of working from home while enjoying the vibrant lifestyle that Greece has to offer.Why Work With Us?At Mercier Consultancy MD' we believe in fostering a supportive and collaborative work environment.Join our team and help deliver exceptional service to our clients' Italian-speaking customers from the comfort of your home.Key Responsibilities - Provide outstanding customer support to Italian-speaking clients through various channels including phone' email' and chat.- Guide customers through product inquiries and services' ensuring clarity and satisfaction.- Efficiently resolve customer issues and concerns' striving for a seamless and prompt resolution.- Maintain accurate records of customer interactions and follow up as necessary.- Work collaboratively with other team members to create a cohesive customer service experience.- Stay informed on product updates and industry developments to offer knowledgeable support.Requirements - Fluency in Italian (both written and spoken) is essential, additional languages are a plus.- Experience in customer service' ideally in a remote or international capacity.- Strong communication skills and a dedication to maintaining high customer satisfaction.- Ability to handle challenges with a positive attitude and effective problem-solving skills.- Proficient in using computers and familiar with CRM systems.- Self-motivated with excellent time management skills' suitable for remote work.- Willingness to work flexible hours' accommodating different customer time zones if necessary.
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