Restaurant Operations Associate
24 ore fa
Restaurant Operations AssociateJoin to apply for the Restaurant Operations Associate role at Tebi.About UsTebi is creating the first Connected Restaurant Management System that makes hospitality flow.In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.About The RoleWe're looking for a Restaurant Operations Associate to ensure our merchants have a smooth journey from sales handover through go-live - and beyond.You'll be responsible for managing the full onboarding and implementation process, ensuring merchants are set up for long-term success.This role blends project management, customer communication, and process improvement, with a continued focus on account management, retention, and support once merchants are live.You'll work cross-functionally to build efficient, scalable onboarding processes and deliver a world-class experience for every merchant.If you're excited to help restaurants adopt transformative technology and want to shape how the industry operates, this role is for you.What You'll DoOnboarding / Implementation: Manage the end-to-end onboarding process, own the customer journey from sales handover through setup, training, and go-live, and ensure implementation remains on track.Relationship Management: Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction.Training: Conduct training sessions for merchants on the effective use of the relevant Tebi products.Drive Process Excellence: Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time-to-value, and optimise merchant experience.Account Management / Support: Act as the primary liaison for merchants: Provide post-go-live account management, including managing inquiries, conducting proactive check-ins and troubleshooting and identifying opportunities for merchants to maximise value from the Tebi platform.Engagement and Retention: Build long-term relationships with merchants, ensuring they remain active, satisfied, and growing on the platform.What We're Looking For3-5 Years of experience in implementation, onboarding, customer success, consulting, or hospitality / food-tech operations.Strong project management skills with the ability to manage multiple projects simultaneously.Excellent stakeholder and communication skills.Proven success in process optimisation and building scalable workflows.Analytical mindset, able to use data to inform decisions and measure success.Problem-solving mindset with a keen attention to detail.Comfortable operating in a fast-moving, high-growth startup environment.BenefitsStart-up EquityCompetitive SalaryLunch Provided in OfficeTeam building eventsOur ValuesBuild Globally, Execute Locally - We are on a path to evolve an entire industry.We build products globally and we execute our world class operations locally.Manifest the Win - Changing the world never comes easy.It takes grit.We are playing a team sport and we know winning is a conscious decision.Launch fast and iterate - We believe speed and pragmatism wins the day.We operate with an extreme sense of urgency without compromising on quality.#J-*****-Ljbffr
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