Sr. Wi-Fi Support Engineer, Eero
4 giorni fa
Job ID: ******* | Amazon Corporate Services Pty LtdAt eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity.Fixing connectivity in the home is, however, just the start.We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud.We are seeking a Sr.Network Support Engineer (NSE) to join our team of existing NSEs across the country.NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership.NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.Key Job ResponsibilitiesServe as an expert on networking, fleet monitoring, and customer support practices.Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs.Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations.Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks.Be part of the on-call roster and handle incidents.A day in the lifeAs a member of our Support Engineering team, you will be looked upon as an SME for our products.You'll mentor CX Agents, while working alongside them on customer issues.Basic Qualifications4+ years of software development, or 4+ years of technical support experienceExperience scripting in modern program languagesExperience troubleshooting and debugging technical systemsExperience in agile/scrum or related collaborative workflowExperience troubleshooting and documenting findingsPreferred QualificationsKnowledge of distributed applications/enterprise applicationsKnowledge of UNIX/Linux operating systemExperience analyzing and troubleshooting RESTful web API callsAcknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: September 17, **** (Updated 12 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
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Bardi, Italia Amazon A tempo pienoA global technology company seeks a Sr.Network Support Engineer to provide expert support on networking issues and customer relations.Responsibilities include troubleshooting complex network issues, mentoring team members, and collaborating with various stakeholders to ensure excellent customer experience.Candidates should have extensive technical support...
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