Lobby Host Overnight Relief

Arlo NoMadNew York, NYFull TimeArlo Hotels an independent lifestyle hotel is now actively seeking a dynamicLobby Host.Are you someone who is passionate about people, driven by purpose, and clever in your approach?If so keep on readingHere at Arlo we strive to create a sense of awe that leaves those we touch wanting more...BenefitsMedical, Dental, Vision401(k) – after one yearTuition ReimbursementResponsibilitiesAlways treat guests with courtesy and respect in a variety of situations.Honesty & Integrity.Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.Responds to guest complaints promptly and professionally.Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.Establishes and develops long term customer relationships providing value and profitability.Enhances our guests' stay by creating an inviting atmosphere.Coordinates and multi-tasks job duties in an active environment.Assists with summoning the third-party valet service to park guests' vehicles.Assists with summoning cabs for guests and clients.Maintains eye contact with guests.Uses the guest's name during conversation.Always greets guests in a friendly manner.Speaks in clear and discreet sentences.Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.Opens vehicle doors and greets guests.Check In and Check Out ServicesAssists guests with kiosk check-in.Enters information such as arrival alerts and messages.Corrects inaccuracies and discrepancies on guest accounts.Posts charges to guest accounts.Completes daily high balance checks.Checks groups and tours in and out.Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.Updates all guest profiles with correct billing information, preferences, special requests, etc.Luggage AssistanceAssist arriving guests with luggage upon entering and exiting the building.Escort guests to their room and handles luggage.Secure and stores luggage for guests.Retrieve luggage for departing guests.Lifts luggage and uses bell carts to assist guests.Arrival and Room MovesEscort guests to their room with luggage.Familiarize guests with in-room facilities, TV, thermostat, lighting, and features in the room.Conduct guest's orientation of outlets, fitness center, general area attractions, etc.Coordinate with Front Desk in regards to room moves.Guest InteractionsMaintains good posture when interacting and greeting guests.Assists and coordinates with Front Desk for any special requests.Familiarizes themselves with all VIPs and Arrivals.Assists with guest requests, errands, deliveries, etc.Guest StoreGeneral Store maintenance.Conduct sales within the General Store.Understand the product within the General Store and have the ability to speak to the product.Report inventory monthly on all stock/product.Guest Service RelationsReports any guest concerns or comments to the Director of Front Office and Front Office Managers/Supervisors.Provides Concierge services to guests.Investigates guest charges to resolve guest complaints.Checks messages and mail.Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.Up-sell rooms where possible according to established procedures to maximize revenues.Assists with guest luggage to and from the room when needed.Delivers packages (mail, faxes, etc.) to guest rooms when needed.Assists in calling and retrieving cabs for guests upon request.Any other requests or duties from management.ReconciliationBalance cash daily.Deposit received cash in safe and return personal and/or individual floating bank to issued safety deposit box.Ensure all billing and paperwork is done in accordance with Accounting standards.Handle sensitive and confidential guest material and information professionally.Cash HandlingAccept advance deposits for guests and post the advance to guests' accounts.Makes change and balances the personal and/or individual floating bank.RequirementsMinimum of Hospitality, Retail or Services related industries experience preferred.Must be able to stand for periods of time (up to 6 hours).Efficient in computer and typing skills.Ability to lift 50 lbs.Pay Rate$***** per hour – $***** per hour OvernightWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-*****-Ljbffr