It Technician
6 giorni fa
POSITION SUMMARY The IT Technician provides front-line technical support by installing, maintaining, and troubleshooting computer hardware, software, and related systems.The goal of this position is to ensure reliable day-to-day operations of desktops, laptops, peripherals, and basic network services, escalating complex issues to senior IT staff as needed.KEY RESPONSIBILITIESEnd-User Support: Provide timely Tier 1-2 support for hardware, software, printers, and mobile devices.Workstation Setup & Deployment: Prepare, image, configure, and deploy desktops/laptops and peripherals; maintain standard builds and configurations.Troubleshooting: Diagnose and resolve Windows, application, and connectivity issues; document findings and escalate unresolved issues appropriately.Account & Access Management: Assist with user onboarding/offboarding, password resets, access permissions, and multi-factor authentication in accordance with policy.Network Assistance: Perform basic LAN/Wi-Fi/VPN troubleshooting and assist senior staff with network tasks under direction of the IT Director.Security & Patch Management: Help apply updates and patches, support endpoint security tools, and follow security procedures for incidents such as phishing or malware.Backup & Data Recovery Support: Assist with backup verification and file restores to help ensure data integrity and availability.Asset Management: Track IT assets and inventory, maintain hardware/software records, and coordinate warranty/vendor support when needed.Documentation: Maintain accurate ticket notes, procedures, and knowledge base articles; keep configurations and changes documented.Collaboration: Work closely with other IT team members to support projects, deployments, and continuous improvement of IT services.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and ExperienceAssociate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.One (1) year or more of IT support/help desk experience or in a similar role.Certifications: CompTIA A+ preferred; CompTIA Network+ or Microsoft certifications are a plus.TECHNICAL SKILLSStrong troubleshooting skills for Windows desktops/laptops and common business applications.Experience supporting Microsoft 365/Office, email, and basic Active Directory user administration.Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi, VPN) and structured cabling.Experience with ticketing systems, remote support tools, and creating clear documentation.Customer service mindset with the ability to communicate technical information clearly.PHYSICAL DEMANDS & WORKING ENVIRONMENTOffice setting with occasional need for travel to other locations or data centers.Full-time position, with occasional need for after-hours or weekend work to perform maintenance or address critical issues.Must be able to lift equipment up to 75 lbs.Working in confined or awkward spaces; vision to read printed materials; and hearing and speech to communicate in person or over a radio or telephone.#J-*****-Ljbffr
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