Customer Experience Specialist
2 settimane fa
YOUR RESPONSABILITIES Manage and resolve customer escalations efficiently and professionally Conduct root-cause analysis in collaboration with other teams to identify and address underlying issues Serve as the primary contact for customers regarding technical and service-related inquiries Document and monitor issues to detect trends and support proactive, preventive measures Ensure timely communication and follow-up, while contributing to process improvements based on customer feedback Contribute to the improvement of interal processes based on customer feedback and recurring issues YOUR QUALIFICATIONS & SKILLS Bachelor's degree in Engineering, Business Administration or a related field Minimum 2–3 years of experience in customer support, technical service or quality-related roles Solid understanding of quality processes and technical troubleshooting as welll as experience in working with cross-functional teams such as R&D, Quality and Production Strong problem-solving abilities, customer-oriented mindset, collaborative team player, proactive with excellent time management and prioritization skills Excellent communication skills in English; proficiency in German or Italian is a plus OUR COMMITMENT Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility Opportunities for advancement in a growing company A wide range of further training opportunities Attractive bonus system and performance-related pay Additional company benefits SHAPING THE FUTURE, TOGETHERWHY ALPITRONIC Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions.With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).WHAT MAKES WORKING FOR US SPECIAL Are you a motivated and ambitious person who finds it stimulating to take on responsibility?Do you enjoy seeing the direct impact of your work on the final product?Then you are the person we are looking for.We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions.We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future.Join our team and grow with usThe position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief.We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. ********.
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Customer Experience Specialist — Tech Troubleshooter
3 settimane fa
Bolzano, Italia Alpitronic A tempo pienoA leading company in e-mobility technology seeks a Customer Support Specialist to manage escalations, conduct root-cause analysis, and serve as the primary contact for technical inquiries. Candidates should have a Bachelor's degree and 2-3 years of relevant experience. The role offers opportunities for advancement within a dynamic team in an innovative...
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Customer Experience Specialist
1 giorno fa
Bolzano, Italia Altro A tempo pienoSeeking a German-speaking Customer Experience Specialist for an on-site role in Sofia, Bulgaria, offering a competitive salary and relocation assistance.
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Customer Experience Specialist
5 giorni fa
Bolzano, Trentino-Alto Adige, Italia Alpitronic A tempo pienoYour ResponsabilitiesManage and resolve customer escalations efficiently and professionallyConduct root-cause analysis in collaboration with other teams to identify and address underlying issuesServe as the primary contact for customers regarding technical and service-related inquiriesDocument and monitor issues to detect trends and support proactive,...
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Teamlead Customer Experience
3 giorni fa
Bolzano, Italia Omest Gmbh Srl A tempo pienoOMEST GmbH ist eindynamischer Logistikdienstleistermit Schwerpunkt aufVersand, Retourenmanagement und Fulfillment. In Zusammenarbeit mitinternationalen Netzwerkpartnernund unterstützt durch unsere eigens entwickelten digitalen Tools gestalten wir täglich die Zukunft der Logistik. Unserjunges, multikulturelles Teamlebt kurze Entscheidungswege, flache...
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CUSTOMER EXPERIENCE SPECIALIST
4 settimane fa
Bolzano, Italia Altro A tempo pienoOverview Wir sind OMEST. Gemeinsam mit unserem jungen und motivierten Team betreust du als Customer Experience Specialist unsere Firmen- und Privatkunden in den operativen Kern-Bereichen Versand, Fulfillment und Retourenmanagement.Als Betreuungsspezialist:in und erste Anlaufstelle für Kunden ist es dein Ziel, deren Zufriedenheit zu steigern und die...
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Customer Experience Specialist
7 giorni fa
Bolzano, Italia Kreatif Multimedia Gmbh A tempo pienoOverviewWir sind OMEST.Gemeinsam mit unserem jungen und motivierten Team betreust du als Customer Experience Specialist unsere Firmen- und Privatkunden in den operativen Kern-Bereichen Versand, Fulfillment und Retourenmanagement.Als Betreuungsspezialist:in und erste Anlaufstelle für Kunden ist es dein Ziel, deren Zufriedenheit zu steigern und die Qualität...
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Customer Experience Specialist
7 giorni fa
Bolzano, Italia Kreatif Multimedia Gmbh A tempo pienoOverview Wir sind OMEST.Gemeinsam mit unserem jungen und motivierten Team betreust du als Customer Experience Specialist unsere Firmen- und Privatkunden in den operativen Kern-Bereichen Versand, Fulfillment und Retourenmanagement.Als Betreuungsspezialist:in und erste Anlaufstelle für Kunden ist es dein Ziel, deren Zufriedenheit zu steigern und die Qualität...
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German Customer Experience Specialist
2 settimane fa
Merano, Autonomous Province of Bolzano – South Tyrol, Italy Cross Border Talents A tempo pieno 22.680 € - 24.540 € all'anoJob Description: Customer Experience Specialist German Speaker Location: On-site in Sofia, BulgariaLanguages Required: German (C2) & English (B2)Start Date: Ongoing | Full-time, permanent About the RoleAre you fluent in German and ready for a fresh opportunity in one of Europe's most vibrant cities? We are looking for enthusiastic and dedicated...
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Teamlead Customer Experience
7 giorni fa
Bolzano, Italia Kreatif Multimedia Gmbh A tempo pienoÜber unsOMEST GmbH ist ein dynamischer Logistikdienstleister mit Schwerpunkt auf Versand, Retourenmanagement und Fulfillment.In Zusammenarbeit mit internationalen Netzwerkpartnern und unterstützt durch unsere eigens entwickelten digitalen Tools gestalten wir täglich die Zukunft der Logistik.Unser junges, multikulturelles Team lebt kurze Entscheidungswege,...
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Customer Experience Specialist
4 settimane fa
Bolzano, Italia Altro A tempo pienoYour ResponsabilitiesManage and resolve customer escalations efficiently and professionallyConduct root-cause analysis in collaboration with other teams to identify and address underlying issuesServe as the primary contact for customers regarding technical and service-related inquiriesDocument and monitor issues to detect trends and support proactive,...
