Product Support Specialist Ideal

Product Support Specialist IDEAL - French Date: Jan 29, ****Location: Breganze, ITWorkplace Type: Hybrid/RemoteOverviewAGCO's Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training.It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO EDT, and a global network of skilled technicians.This support empowers farmers to maintain and repair their equipment efficiently and independently.Your Impact- Ensure proper level of technical support as part of the core Customer Support team to drive fast resolution of the issues reported from the field/farmers/internal AGCO employees;- Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel.- Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources (GCE/Dealer) have been exhausted.- Field Setup and Optimization: Support the setup and fine-tuning of equipment in the field across various crops and conditions.This includes hands-on assistance for new dealers and VIP customers to ensure a successful start (baby-sitting approach).- Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies.Promote new features and restore confidence in the product, especially where sales and field teams may lack in-depth expertise.- AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools.- Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices (even during low season).- Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions.- Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.- Field Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments.Monitor and report performance before broader deployment.- To ensure that all AGCO core or branded products are supported technically with superior customer service.Your Experience and Qualifications- Strong knowledge of Agricultural Business and product, including mechanical and electrical systems.- Familiarity with service and parts management practices, along with the farm machinery dealer network.- Solid understanding of mechanized agriculture and land preparation techniques.- Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.- High proficiency in PC usage, including Microsoft Office and other relevant digital tools.Fluent written and verbal communication in both English and French is required.- Attractive, fair remuneration including participation in our bonus scheme.- Balance of work, family and free time due to flexible working time and the possibility of remote work.- Private health insurance with partial coverage of some medical expenses.- Canteen with meal allowance.Your WorkplaceYou will work in hybrid mode from our Breganze site.We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.Join usYou can apply now to help bring agriculture into the futureJob Segment: Technical Support, Electrical, Agricultural, Bilingual, Customer Service, Technology, Engineering, AgricultureAGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology.AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt®, Massey Ferguson®, PTx and Valtra®.AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.#J-*****-Ljbffr