Technical Customer Success Manager

Job Description Summary Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software.This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues.As a critical member of our customer success team, you'll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.AIRS Medical has been recognized with Frost Sullivan's Technology Innovation Leadership Awards ***** and ****) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges ***** and ****), underscoring our leadership in deep learning and medical imaging AI.As we continue expanding across the U.S., Europe and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.To learn more about the company, please visit / / Requirements Technical Implementation (50%) Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity Manage SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities Customer Support Troubleshooting (50%) Act as the primary technical resource for clients, providing application support and resolving technical issues Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support Conduct regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results Plan and coordinate SwiftMR integrations with potential customers Benefits Qualifications Requirements 1+ years in a technical or application support role within healthcare IT Proficiency with TCP/IP networking and DICOM networking Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users Fluent in English and German Pro-active team player Preferred Experiences (Nice to Have) 3+ years in a technical or application support role within healthcare IT Experience implementing radiology software in a clinical environment Experience with Linux Fluent in Italian Work Conditions and Environment Work type: Full-time Collaborate with team members and customers around the country and the world Hiring Process Initial Coffee Chat – Informal discussion to explore mutual fit.Technical Interview (Hiring Manager) – Assessment of technical skills and experience.Interview with EMEA Manager – Further clarification of the role and expectations Culture-Fit Interview – Discussion on work style and company values.Onboarding – Comprehensive training and integration into the team.We review applications and conduct interviews on a continuous basis, so we encourage early applications.Starting date as soon as possible.