Technical Support Manager
7 giorni fa
OverviewManage the SRAM technical support in the region.Manage the STS team and help to provide a supporting service to the Italian market, improving our technical communications to mechanical staff at retailer level, improve our internal visibility as to the technical issues a retailer may be experiencing.ResponsibilitiesLead and develop a motivated, high-performing team aligned with corporate and product strategies.Ensure optimal service delivery to dealers and customers through effective team management.Conduct annual performance reviews, provide ongoing feedback, and monitor individual and team performance.Oversee onboarding, continuous training, and employee development initiatives.Manage recruitment processes, including interviews, selection, and administrative onboarding in coordination with the location manager.Coordinate task distribution, create work and holiday schedules, and support team motivation.Evaluate and authorize legitimate manufacturing defects in accordance with warranty policies.Provide expert guidance on warranty handling and ensure compliance with QMS and CQF procedures.Provide regular feedback on warranty trends to the STS Director and Quality Management.Demonstrate in-depth knowledge of all SRAM products, including historical and current issues.Identify and escale new product issues to Quality management for resolution.Oversee, initiate, and complete repair and rebuild processes according to factory specifications.Assist in the workshop during peak periods and maintain test bikes.Build and maintain strong customer relationships and ensure high standards of customer care.Attend industry events to provide technical support and represent SRAM brands.Participate in product-related meetings and conference calls, gather team input, and share relevant updates.Support the location manager in daily operations, including IT, installations, and phone systems.Manage local inventory and warehouse operations at the STS Italy location; advise on European stock control in Schweinfurt.Maintain internal research tools (e.g., handbooks, product pages) to support team efficiency.Ensure compliance with health and safety regulations, including first aid, SDS, and electrical safety.Oversee general maintenance of the facility in collaboration with the location manager.Liaise with the training coordinator to assess and fulfill training needs.Collaborate with the legal team to manage and resolve legal claims related to product issues.Perform additional duties as assigned to support the team and organizational goals.QualificationsBachelor's degree technical direction or equal level5+ years of working experiencePeople management skillsTraining skillsPeople motivationSolid Planning and organizationTeamwork and collaborationAbility to align team operations with corporate strategyService and customer orientedResult oriented & perseverance#J-*****-Ljbffr
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Technical Support Manager
7 giorni fa
Lazio, Italia Sram A tempo pienoOverview Manage the SRAM technical support in the region.Manage the STS team and help to provide a supporting service to the Italian market, improving our technical communications to mechanical staff at retailer level, improve our internal visibility as to the technical issues a retailer may be experiencing.ResponsibilitiesLead and develop a motivated,...
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Technical Support...
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Lazio, Italia 2Hire A tempo pienoAt 2hire we are creating the next generation platform to connect and control all vehicles remotely.Already present in 3 continents, more than 15 countries, and with thousands of vehicles in our platform, we are looking for a Technical Support able to handle her own workload independently in a constantly changing environment.Core responsibilitiesYou will work...
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Regional Technical Support Lead — Italy
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Lazio, Italia Altro A tempo pienoA leading global sporting equipment manufacturer is seeking a Technical Support Manager for Italy.The role involves leading and developing the SRAM technical support team, ensuring optimal service delivery to customers and dealers, and managing recruitment and training processes.Candidates should have a Bachelor's degree and over 5 years of experience, with...
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Area Technical Manager
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Area Technical Manager
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Lazio, Italia Zoetis Us A tempo pienoRole DescriptionÈ responsabile dell'area tecnica per tutto il business swine nelle aree assegnate.È il punto di riferimento dell'eccellenza tecnica di Zoetis nella propria area al servizio dei nostri clienti interni, Account Managers e Area Business Manager, ed esterni, Veterinari ed Aziende.Supporta il National Technical Manager nel training degli Account...
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Technical Sales Manager
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Technical Sales Manager
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Lazio, Italia I AM srl A tempo pienoTechnical Sales Manager – Lazio Storica azienda milanese – Settore Chimico Industriale Per un'importante azienda con sede a Milano, leader nella distribuzione di prodotti chimici per l'industria e riconosciuta per l'attenzione verso le persone e i loro valori, ricerchiamo un/una: Technical Sales Manager Avrai l'opportunità di entrare in una realtà...
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Technical Sales Manager
2 settimane fa
Lazio, Italia I AM srl A tempo pienoTechnical Sales Manager – Lazio Storica azienda milanese – Settore Chimico Industriale Per un'importante azienda con sede a Milano, leader nella distribuzione di prodotti chimici per l'industria e riconosciuta per l'attenzione verso le persone e i loro valori, ricerchiamo un/una: Technical Sales Manager Avrai l'opportunità di entrare in una realtà...
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Technical Support Engineer
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Lazio, Italia Pytes Europe A tempo pienoob Responsibilities - Technical Solution Design: Analyze customer technical requirements and develop comprehensive product solutions by integrating core and supporting products.- Customer Service & Support: Deliver on-site and remote product repair, maintenance, and upgrade services.Conduct regular product and technical training sessions for customers.-...
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Technical Account Manager...
1 settimana fa
Lazio, Italia Fortinet, Inc. A tempo pienoAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges.Your proactive guidance will help keep the customers mission critical environments healthy by identifying potential issues before they become problems...
