Bell Attendant

About Four SeasonsFour Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the locationAn urban retreat steeped in historic beauty.Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About The RoleFour Seasons Hotel Firenze is looking for an enthusiastic and passionate Bell Attendant to join the TeamThis position is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.The Bell Attendant assists guests with their arrival and departure experience, greeting them by name with a warm welcoming smile and a positive attitude.What You Will DoGreet guests passing through the lobby and offer them assistance.Deliver luggage to the room upon check-in and pick up luggage from the room upon departure.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner.Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Perform shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.Carry out valet parking duties.What You BringPrevious experience in a luxury environment is considered a plus.Excellent interpersonal skills, an outgoing personality and a can-do approach to any request.A valid driving licence.Reading, writing and oral proficiency in Italian and English.What we offerCompetitive salary, wages and a comprehensive benefits package.Excellent training and development opportunities.Employee discount for stays at any Four Seasons worldwide.Complimentary dry cleaning for employee uniforms.Employee meals.Schedule & HoursFull-time contract (morning, evening, night and weekend shifts).Successful candidates are required to hold legal authorisation to work in Italy at the time of application.Settore : Hotel / TurismoRuolo : Facility management / Manutenzione / PulizieJ-*****-Ljbffr#J-*****-Ljbffr