Travel Designer

About the Company We're a small, experienced team designing thoughtful, high-quality travel experiences for private clients.We work in a high-trust, collaborative way, giving people space to take ownership while always being available for guidance when needed.If you enjoy responsibility, asking good questions, acting with urgency, and learning through real experience — and you're looking to build a long-term career in travel — you'll feel at home here.About the RoleWe're looking for a smart, self-motivated, and exceptionally detail-oriented Travel Design & Bookings Assistant (Apprendistato contract) to join our fully remote team.You'll primarily work on bespoke Italy itineraries for private clients, while also supporting projects in the UK & Ireland, Spain & Portugal, France, and Greece at various stages.This role spans Travel Design and Bookings & Operations (you'll focus on one at a time depending on seasonality).A strong sense of urgency and responsiveness is essential in both parts of the role, particularly when communicating with clients and suppliers.Responsibilities- Travel Design (Italy-Focused)- Design accurate, thoughtful, and highly curated Italy-based itineraries- Communicate directly with clients via email and phone, responding promptly and proactively- Show a natural flair for understanding clients, with innate curiosity to ask the right questions and uncover what truly matters to them- Tailor experiences to client interests, pace, and travel style- Treat clients with genuine care — as you would friends or family — while maintaining professionalism- Participate actively in the sales process and work towards targets- Bookings & Operations- Manage client relationships from booking confirmation to departure- Maintain a strong sense of urgency when responding to clients, suppliers, and time-sensitive situations- Book and reconfirm hotels, transfers, guides, tickets, and activities- Liaise with suppliers and manage relationships- Handle emergencies and last-minute changes calmly and efficiently- Perform meticulous itinerary checks (timings, meeting points, contacts)- Follow up on supplier invoices and liaise with accountsQualifications- C1 English (written & spoken)- C1/C2 Italian (written & spoken)Required Skills- Smart, quick-thinking, and adaptable- Highly self-motivated — you take ownership naturally- Exceptionally detail-oriented, with zero tolerance for errors- Solution-oriented: you take initiative to assess situations, explore options, and implement solutions independently, escalating to your manager only when necessary- A strong communicator, able to express ideas clearly and confidently in both writing and conversation- Responsive and reliable, with a natural sense of urgency when dealing with clients- Comfortable picking up the phone and speaking with clients and suppliers- Naturally curious, with a strong instinct for understanding people- Client-focused, with a genuine desire to look after people properly- Calm under pressure and able to prioritise effectively- A team player who also works just as well independently- Tourism studies completedPreferred Skills- Comfortable learning new systems: Google Workspace, Zendesk, Airtable, and itinerary development softwarePay range and compensation package- Fully remote position- Company laptop, mobile phone, and SIM- Buoni pasto- Supportive, high-trust working environment- Annual team retreats- International clients and suppliers- Contract: Apprendistato professionalizzante CCNL Turismo (3 years)- Under 30, or 30+ and receiving NASPIEqual Opportunity StatementWe are committed to diversity and inclusivity.How to ApplyPlease send:- Your CV- A cover letter explaining why you'd be a great fit for this role and our companyApplications in English only.