Front Desk Manager

19 ore fa


Venezia, Italia Room Mate Hotels A tempo pieno

Benvenuto a Room Mate HotelsEntra nel cuore di Milano con noiIl nostro hotel è alla ricerca di un nuovoRoomieper completare un team pieno di energia, entusiasmo e voglia di creare esperienze indimenticabili per i nostri ospiti.Vuoi unirti a questa avventura?Di cosa abbiamo bisogno?Stiamo cercando un/aFront Desk Agent Turnanteche condivida i nostri valori: accoglienza, passione, e il desiderio di far sentire ogni ospite come a casa.Cosa farai con noi?ComeResponsabile del Front Office, sarai la persona incaricata di guidare il team di Front Office e di garantire che i nostri ospiti vivano un'esperienza indimenticabile dal loro arrivo fino alla partenza.Tra le tue principali responsabilità rientrano:Garantire il rispetto del Manuale Operativo e degli standard di Room Mate Hotels.Pianificare la gestione del reparto e coordinare il team (15 persone) per offrire un servizio eccellente.Tenere informati i membri del team su occupazione, arrivi, partenze ed eventi della giornata.Supervisionare la corretta assegnazione delle camere e il coordinamento con i reparti Housekeeping e Manutenzione.Redigere i turni di lavoro, pianificare ferie, assenze e permessi del personale.Verificare le chiusure e i conteggi giornalieri, nonché i risultati di audit e ispezioni.Gestire imprevisti, overbooking e scostamenti in collaborazione con i reparti Revenue e Prenotazioni.Formare e motivare il team sull'accoglienza clienti, sui protocolli di emergenza e sugli standard di qualità.Assicurare il corretto mantenimento dell'area di lavoro, l'uso appropriato delle attrezzature e il controllo dei materiali.Partecipare attivamente alle riunioni operative con gli altri responsabili di reparto.Chi stiamo cercando?Cerchiamo una persona conDNA Roomie: divertente, coraggiosa, impegnata nel proprio contesto e appassionata nell'offrire un servizio autentico e vicino all'ospite.Inoltre:Esperienza minima di3 anninel ruolo di Responsabile del Front Office in strutture 4 stelle o superiori.Conoscenza avanzata delPMS Opera/Opera Cloude degli strumenti di gestione alberghiera.Ottima conoscenza dell'inglese(altre lingue saranno considerate un plus).Spiccate capacità di leadership, comunicazione e gestione delle criticità.Passione per i dettagli, forte orientamento all'ospite e atteggiamento proattivo.Cosa offriamo?Contratto stabile a tempo pieno(40 ore settimanali).Inserimento immediato.2 giorni di riposo consecutivia settimana.Concrete opportunità di crescita professionale all'interno di Room Mate.Partecipazione alprogramma di incentiviaziendale.Vuoi far parte di questa avventura?Se ami l'ospitalità, ti piace guidare i team e desideri entrare a far parte di una catena con anima e una forte personalità...non esitare e unisciti alla famiglia Room Mate


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