Concierge | Talent Day October 27Th

At Auberge Collection we redefine luxury by focusing on authentic heartfelt service and creating extraordinary experiences that resonate with each guest.As a Concierge you will be entrusted with curating bespoke memorable experiences that extend far beyond the expected.By anticipating guest needs providing personalized recommendations and ensuring seamless execution you will play a vital role in elevating every stay into something truly unforgettable.Please note that this is not an exhaustive list of everything that needs to be doneWithin the Auberge family our people always find new ways to look after the business their guests and their team members.Within this the key responsibilities for this position are :Concierge ExpertiseDemonstrate expert knowledge of the property local area and surrounding region.Secure and coordinate access to sought-after experiences whether spa appointments private excursions or hard-to-book events.Anticipate and fulfill guest needs with precision and creativity from exclusive in-town dining reservations to unique cultural recreational and off-property experiences that showcase the very best of the destination and beyond.Seamless Coordination & Problem SolvingLiaise with internal departments to ensure guest requests are executed flawlessly.Address unexpected challenges with calm, thoughtful and discreet solutions that uphold the highest standards of luxury.Guest Communication & Relationship BuildingServe as the trusted point of contact for guest inquiries delivering service with warmth, attentiveness and professionalism.Build meaningful relationships that encourage guest loyalty and repeat visits.Brand RepresentationEmbody the Auberge spirit of elegance and authenticity in every interaction maintaining professionalism and discretion at all times.Guest Feedback & InsightsActively gather and relay guest preferences, feedback and insights to management and colleagues helping to continually refine and personalize the Auberge experience.This role is an invitation to create the extraordinary.As a Concierge at Auberge Collection you will transform every request into a lasting memory.Qualifications : ExperienceA minimum of 2 years of experience in a luxury hotel or hospitality environment ideally within a prestigious brand or similar high-end service establishments.A high school diploma or equivalent is required.A degree in Hospitality Management or related fields is a plus.Skills & CompetenciesAn innate passion for curating exceptional personalized experiences for each guest with the ability to anticipate their needs, provide tailored recommendations and create memorable moments that reflect the highest standards of luxury service.A poised, polished demeanor that reflects the elegance and warmth of Collegio alla Querce.The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.Strong ability to handle challenging situations with sensitivity, discretion and resourcefulness ensuring positive outcomes while protecting the privacy and security of our guests.Fluent in English both spoken and written with proficiency in additional languages required to support our international clientele.Technical KnowledgeFamiliarity with luxury hotel management software reservation systems and office tools.Ability to quickly adapt to new technologies.AvailabilityWillingness to work flexible hours including weekends and holidays as required by the needs of the hotel.Additional Information :Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing and gracious yet unobtrusive service.With 30 one-of-a-kind hotels, resorts and residences Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.For more information :Connect with Auberge Collection on Instagram, TikTok, Facebook and LinkedIn @Auberge and #AlwaysAubergeRemote Work : NoEmployment Type : Full-time#J-*****-Ljbffr