Customer Service Specialist 1-Year Fixed Term
1 giorno fa
Responsibilities and Customer ServiceShared responsibility on customer satisfaction and customers related KPIs.Track delivery from 3PL to end customer ensuring high quality service.Work towards the resolution of operational issues originating both from the 3PL and customer.Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool.Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers.Responsible for daily invoicing and creation of credit notes/returns in ERP.Month/Year end closing execution and monitoring of periodical tasksActive role in process automation projects and digitalization technologies (OCR)Experience with CRM software to manage interactions and communications with the CustomersFamiliar with RPA technologies to increase order process automation and reduce manual order touchPart of EDI implementations with Customers (order/ invoic/ shipping confirmation recadv).Responsible for the EDI flow maintenanceManages orders database and dashboards cockpits on 3PL performance and Customers profiles.Run root cause investigations on performance and service deliveredAnalysis and Continuous ImprovementMonitor & analyse service level and 3PL performance KPI (distribution & reverse)Analyse RTM orders profile cost to serve and finds opportunities for cost and service optimizationSupport in continuous improvement projects testingBe part of the journey to start collaborating with customers.Collaborates with internal and external stakeholders to deliver improvements.Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior.Finds solutions bringing mutual benefits.System & DigitalizationActive role in process automation projects and digitalization technologies (OCR)Experience with CRM software to manage interactions and communications with the CustomersFamiliar with RPA technologies to increase order process automation and reduce manual order touchPart of EDI implementations with Customers (order/ invoic/ shipping confirmation recadv).Responsible for the EDI flow maintenanceManages orders database and dashboards cockpits on 3PL performance and Customers profiles.Run root cause investigations on performance and service deliveredCustomer CollaborationBe part of the journey to start collaborating with customers.Collaborates with internal and external stakeholders to deliver improvements.Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior.Finds solutions bringing mutual benefits.Remote WorkNoEmployment TypeFull-timeAdditional InformationRed Bull S.r.l. promuove le pari opportunità.Crediamo fortemente che la diversità sia un elemento centrale del nostro successo.Le scelte effettuate nel processo di selezione si basano unicamente sulla valutazione delle esperienze e delle competenze professionali.Accogliamo qualsiasi candidatura senza distinzione di età genere disabilità orientamento sessuale religione o etnia.Key SkillsDesign Engineering,Baan,Customer Service,Fund Management,ABAP,ElevatorDepartment / Functional AreaOperationsExperienceyearsVacancy1#J-*****-Ljbffr
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