Corporate Security Incident Response Supervisor, Amazon Corporate Security, Business Assurance[...]

Corporate Security Incident Response Supervisor , Amazon Corporate Security, Business Assurance CenterJob ID: ******* | Amazon.com Services LLCAmazon Corporate Security's (ACS) mission is to deliver a safe and secure workplace for all Amazonians.The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide.Key job responsibilitiesMonitor incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions.Manage all personnel aspects of an assigned team, from performance management to team growth and development.Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar.Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.Manage Service Level Agreements (SLAs) to ensure consistent service delivery.Proactively identify risks and areas for improvement.A day in the lifeAs an Incident Response Coordination Supervisor, you will own service delivery across an assigned team responsible for the daily incident management work within the BAC.New hires must excel in team management and be able to provide mid-level direction and tactical response to corporate security issues worldwide.You must obsess over our internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills.This is a shift-based role within a 24/7 operation.You may be expected to work evenings, holidays, and weekends.About the teamOur team values work-life harmony.Availability for the GSOC's 24/7/365 operation is often imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon.We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Diverse ExperiencesAmazon Security values diverse experiences.Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences.Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services.We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it's in our nature to learn and be curious.Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness.Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve.Basic Qualifications3+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experienceExperience leading, coaching, and mentoring direct reportsOutstanding verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations.Outstanding writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.Preferred QualificationsExperience with security equipment such as intrusion detection devices, access control systems, etc.Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issuesAdvanced education/certification in the fields of emergency management, security management, project management, or related disciplines.Demonstrated ability to quickly collect and analyze data necessary to brief leaders on important, time sensitive security issues.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets.The base pay for this position ranges from $54,600/year in our lowest geographic market up to $116,800/year in our highest geographic market.Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.For more information, please visit .This position will remain posted until filled.Applicants should apply via our internal or external career site.Based on your recent activity, you may be interested in:Posted: November 14, **** (Updated 2 months ago)Posted: July 31, **** (Updated 10 days ago)Posted: July 17, **** (Updated 6 months ago)Posted: July 31, **** (Updated 7 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