Team Manager

Team Manager - Florence Via de TornabuoniINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSEIn the role of a Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrated exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.RESPONSIBILITIESSales Performance & KPIsPartnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceededAnalyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growthLead and support all activities to achieve store objectivesBuild and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talentLead a high preforming customer facing and service orientated team, setting performance targets and driving productivityBe the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledgePreform with high integrity in company complianceClient ManagementBe a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately sellingBe engaged in constantly developing long-term relationships with top clientsDemonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness• Monitor CRM database reporting in order to:Assist in the execution of company CRM initiativesCapture meaningful clients' data to build actions and develop opportunitiesManage and drive eloquent and relevant client outreachTeam DevelopmentHave excellent product knowledge and guarantee consistent standards across the store teamEnsure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategyTake accountability and ownership of all commercial training are executedLead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicatorEnsure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedbackCultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile captureDrive the use of digital assets quality of customer profile captureContinue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviewsIdentify competencies gap and knowledge to develop in the staffCreate and implement action plans, build development plans for all employees in accordance with store managementBe involved in attracting, nurturing and retaining a high preforming teamBe involved in creating a positive and energetic working environment with perfect synergy between teamwork and healthy competitionParticipate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate peoplePERSONAL PROFILEPrevious experience in the role in Luxury Retail driving a department's sales and profitability while maintaining exceptional customer service standardsCommercial awareness, you will have exposure working towards sales related KPIsIn-depth understanding of clients' expectations and what a luxury service entailsAbility to demonstrate excellent leadership and people management skillsStrong interpersonal and communications skills, ability to be flexible and adapt to changeGenuine interest and love for fashion and styling paired with excellent product knowledgeOrganised, able to prioritise problem solve while working with paceAdvanced knowledge of POS, store systems and comfortable using digital toolsBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.