Lavori attuali relativi a Service Operations Analyst - Lazio - Estiatech - Passion For Technology
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Project Analyst
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Lazio, Italia Mm Operations A tempo pienoJoin to apply for the PROJECT ANALYST role at MM Operations.MM Operations è un provider logistico che opera sia in magazzini di proprietà che presso quelli dei committenti, abbracciando un'ampia varietà di servizi offerti per molteplici settori merceologici (Alimentare, Ceramico, Gdo, Metalmeccanico, Tessile, ecc.).La nostra azienda è in continua...
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Euronext Clearing
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Lazio, Italia Euronext A tempo pienoEuronext Clearing - Settlement Operations Analyst page is loaded## Euronext Clearing - Settlement Operations Analystlocations: Rome - via Tomacellitime type: Full timeposted on: Posted Todayjob requisition id: R*******Join us as a****Settlement Operations Analyst** Settlement Operations Analyst to join the Clearing Operations Cash & Settlement Teamin...
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Security Operations Center Analyst
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Lazio, Italia Oplium A tempo pienoSiamo alla ricerca di SOC Analyst pronti a mettersi in gioco per erogare servizi di sicurezza ad importanti aziende del settore pubblico e privato. Responsabilità:Conduzione di attività di Security Operations: Partecipazione attiva alle operazioni quotidiane di sicurezza, incluse attività di monitoraggio, rilevamento, analisi e risposta agli...
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Lazio, Italia Mm Operations A tempo pienoJoin to apply for the PROJECT ANALYST role at MM Operations.MM Operations è un provider logistico che opera sia in magazzini di proprietà che presso quelli dei committenti, abbracciando un'ampia varietà di servizi offerti per molteplici settori merceologici (Alimentare, Ceramico, Gdo, Metalmeccanico, Tessile, ecc.).La nostra azienda è in continua...
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Lazio, Italia Mm Operations A tempo pienoUn provider logistico sta cercando un PROJECT ANALYST per migliorare le performance operative.Il candidato ideale avrà una laurea in Ingegneria Gestionale o discipline affini e 1-3 anni di esperienza nel settore.Responsabilità includono l'analisi e progettazione di iniziative per ottimizzare il processo, analizzare KPI e collaborare con i...
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Logistics Project Analyst: Lean
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Lazio, Italia Mm Operations A tempo pienoUn provider logistico a Roma cerca un PROJECT ANALYST per analizzare e migliorare le performance operative.Il candidato ideale ha una laurea in Ingegneria Gestionale e 1-3 anni di esperienza in contesti logistici.Le responsabilità includono la preparazione di offerte tecniche e l'analisi dei KPI.Offriamo un ambiente di lavoro strategico e innovativo, con...
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Service Operations Manager
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Lazio, Italia Hitachi A tempo pienoLocation: Rome Lazio ItalyJob Description: The opportunityLead the local Service team with full responsibility and accountability of running the day-to-day service projects and service agreement in execution and to overachieve customer expectations through lean faultless operational execution (Care Customer Cost Cash) in an extended value chain.Maintaining a...
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Service Operations Manager
4 ore fa
Lazio, Italia Hitachi Vantara Corporation A tempo pienoDescription The opportunity Lead the local Service team, with full responsibility and accountability of running the day-to-day service projects and service agreement in execution, and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain.Maintaining a Health and Safety...
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Service Operations Manager
4 ore fa
Lazio, Italia Hitachi Vantara Corporation A tempo pienoDescriptionThe opportunityLead the local Service team, with full responsibility and accountability of running the day-to-day service projects and service agreement in execution, and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain.Maintaining a Health and Safety...
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Project Analyst
1 giorno fa
Lazio, Italia Mm Operations Srl A tempo pienoMM Operations è un provider logistico che opera sia in magazzini di proprietà sia presso quelli dei committenti, abbracciando un'ampia varietà di servizi offerti per molteplici settori merceologici (Alimentare, Ceramico, Gdo, Metalmeccanico, Tessile, ecc.).La nostra azienda è in continua crescita.Oggi possiamo contare su oltre 700 collaboratori...
Service Operations Analyst
13 ore fa
OverviewWe are looking for aService Operations Analystwith a solidtechnical background(Early-career; 2-4 years of experience) to support a team of Service Managers in the production of service reports, analysis of operational metrics and KPIs, day-to-day management of digital services, and the analysis/development of AI/GenAI-based automations.The role focuses onback-office supportfor Service Managers, with additional responsibilities inAI-driven analysis and automation.ResponsibilitiesReporting & KPIs:Produce and maintain periodic reports (SLA, OLA, service KPIs, trends, backlog), providing actionable insights to support continuous improvement.Data Analysis:Explore operational datasets, support data quality activities, develop metrics, and summarise findings for both IT and business audiences.Service Operations:Support Service Managers in managingIncident, Problem and Request Fulfillmentprocesses; monitor queues, follow up on outstanding tasks, and maintain the knowledge base (FAQ, runbooks, playbooks).AI & Automation:Prototypesimple automations(e.g., data extraction, ticket enrichment, communication templates) using Copilot/GenAI and light scripting.Contribute to the assessment of new AI use cases.Presentations & Communication:Prepare presentations and concise summaries for IT and business stakeholders in both English and Italian.Collaboration:Work daily with colleagues and partners worldwide (Operations, Service Desk, Vendors, Business teams).Documentation:Maintain and update service documentation in SharePoint and ServiceNow, ensuring proper traceability.RequirementsTechnical background (STEM degree or equivalent hands-on experience).Working proficiency in English for written reports, presentations, and operational interactions.Strong proficiency with Microsoft Office, includingadvanced Excel(formulas, pivot tables, charts) and PowerPoint.Strong analytical and synthesis skills (data ? insights ? actions).Proactive mindset, ability to work independently, and effective teamwork.Nice to HaveExperience in Service Management or IT Operations (ticketing, KPIs, basic ITSM processes).ITIL®understanding (certification is a plus).Experience with Copilot and foundations inAI/GenAI, prompt design, and micro-automations.Experience producing reports in English and basic public speaking skills.Knowledge of ITSM tools:ServiceNow(preferred), Jira, ZenDesk, OTRS.Basic Python for lightweight tasks (data cleaning, small automations) or familiarity with querying datasets.Previous experience in the telecommunications industryProgramming and system integration skillsSoft SkillsProblem-solving, time management, and prioritization.Technological curiosity, eagerness to learn and experiment.International mindset, ability to work in distributed and multicultural teams.What We OfferAn international environment and high-visibility digital services.Growth opportunities inITIL/ITSMandAI/GenAI.Opportunities to experiment with automations and contribute to continuous improvement initiatives.Service Operations Analyst • Rome, Latium, Italy#J-*****-Ljbffr
