Customer Experience Agent
2 settimane fa
If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other alternative working patterns.AsCustomer Experience Agentyou will provide services to direct customers and onboard them to the Maersk environment.Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross-selling and more.Key ResponsibilitiesExperience or strong interest for FCL import-export operations.Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers and desires with a constant focus on driving new business opportunities.Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives.Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement.We Are Looking ForCustomer-centric mindset focused on delivering exceptional Customer Support.Excellent communication, problem-solving, and relationship-building skills.Good planning skills and the ability to work under pressure to the deadlines.Basic computer literacy.Professional proficiency inEnglishandItalianJob LocationGenoa or Milan, ItalyNo relocation or visa support will be provided for this position.If you have been reading so far, we are glad to see you are interestedIf you could see yourself in this role, we are very much looking forward to your application.For your application to be accepted, please send yourCV in English.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing#J-*****-Ljbffr
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Hybrid Customer Experience Agent
1 settimana fa
genova, Italia Damco Spain SL A tempo pienoA logistics company is seeking a Customer Experience Agent in Genoa or Milan, Italy. The role demands excellent communication and problem-solving skills while fostering strong customer relationships. Candidates should have a customer-centric mindset, bilingual proficiency in English and Italian, and a willingness to engage in a hybrid working model up to...
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Customer Experience Agent
2 settimane fa
genova, Italia Damco Spain SL A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
2 settimane fa
genova, Italia Damco Spain SL A tempo pienoIf you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full‑time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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Customer Experience Agent
7 giorni fa
GENOVA, Italia A.P. Moller - Maersk A tempo pieno?? We're Hiring: Customer Experience AgentDo you love connecting with people from all over the world — customers, suppliers, and colleagues alike???If so, this could be the perfect opportunity for you.Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working...
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GENOVA, Italia A.P. Moller - Maersk A tempo pienoA global shipping company is seeking a Customer Experience Agent in Genoa.This role involves providing exceptional service to customers, managing shipping processes, and building strong client relationships.The ideal candidate will have a customer-centric mindset, excellent communication skills, and proficiency in English and Italian.Flexibility in working...
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Customer Experience Agent
2 giorni fa
GENOVA, Italia Maersk A tempo pienoWe offer If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you.Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other...
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GENOVA, Italia Damco Spain Sl A tempo pienoA global logistics provider is seeking a Customer Experience Agent in Genoa or Milan, Italy.This fixed-term role focuses on providing exceptional customer support and managing the shipping process for clients.Successful candidates will have a customer-centric mindset, excellent communication skills, and professional proficiency in English and Italian.The...
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Content Moderator
3 giorni fa
GENOVA, Italia Velenosi & Meredith Consulting A tempo pienoContent Moderator / Customer Service Agent with Italian - Portugal (on-site)Genoa, Metropolitan City of Genoa, ItalyJob Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site)About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site)We're Hiring: Content Moderator / Customer Service Agent with...
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Travel Agent
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Genova, Italia Freetravel srl by Baleno A tempo pienoThis is a full time on-site role as Travel Agent, in charge to arrange reservations, accomodations, customer service, car rental, sales of leisure packages and travel formalities for worldwide travels for business and leisure trips. Qualifications: Travel Agency experience Customer service and sales skills Excellent communication and interpersonal...
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Content Moderator
21 ore fa
Genova, Italia Velenosi & Meredith Consulting A tempo pienoContent Moderator / Customer Service Agent with Italian - Portugal (on-site) Genoa, Metropolitan City of Genoa, Italy Job Openings Content Moderator / Customer Service Agent with Italian - Portugal (on-site) About the job Content Moderator / Customer Service Agent with Italian - Portugal (on-site) We're Hiring: Content Moderator / Customer Service Agent with...
