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Customer Advisor
4 ore fa
The RoleAs a Customer Advisor - New Accounts Officer, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets.You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products.You ensure on-time and accurate service delivery in compliance with the service standards of the Bank.How you'll contributeIdentifies customer's needs, maintains and nurtures customer relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the BankAssists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the BankManages/attends to customers' complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfactionProcesses over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the BankActs as a primary co-custodian to the Main Vault Door and Cash Safe and is tasked to conduct end-of-day verification of cash in a vault in accordance with the policies and procedures set by the BankWhat we're looking forGraduate of any Bachelor's Degree courseWith at least 3 years of combined sales and operations experience in branch banking, preferably handling new account transactions.Must have good interpersonal skills, negotiation skills, and a strong customer service orientationHas an in-depth understanding of the regulatory, quality control, and risk management frameworkAbout Security BankSecurity Bank is one of the Philippines' best capitalized private domestic universal banks.Established in **** and publicly listed with the Philippine Stock Exchange (PSE:SECB) in ****, our major businesses cover retail, corporate, commercial, and business (MSME) banking.We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers **** list.At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."Start your BetterBanking career with us today.#J-*****-Ljbffr
