(Native Italian) Chat Support Consultant, Crypto
2 settimane fa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse industries.Join our community as aChat Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.What you will do:Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints;Build strong and lasting customer relationships;Keep up with evolving tools and technology;Handle sensitive customer data with care and security;Apply the latest and greatest customer happiness practices;Maintain deep understanding of client solutions and meet KPI;Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays;Communicate with developers and cross-functional specialists.What you need to succeed in this role:Native Italian speaker with C1-level English skills;At least 6 months of live chat support experience, preferably in crypto or financial services;Basic financial knowledge or payment/banking experience is preferred;Crypto industry knowledge is a plus;CRM experience in Salesforce is an advantage;Strong analytical thinking and research skills;Positive, proactive and responsible attitude;Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).Will be a great plus:CRM systems expertise.BenefitsFlexible schedule;Opportunity to cooperate fully remotely;Inclusive international environment;Compensation in USD;Rewards for referring friends;Balance between project workload and personal time, but also –internal health policy;Responsive leadership interested in your development and long-lasting cooperation;Greenhouse conditions for self-development;A culture built on trust, with no time-tracking requirements.The items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactiveSupport Specialistwho thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with usOver ****+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role?Refer them and get rewardedWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.#J-*****-Ljbffr
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