Data Center Operations Technician, Data Center Operations

Data Center Operations Technician, Data Center Operations Job ID: ******* | Amazon Data Services Malaysia Sdn.Bhd.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.We support all AWS data centers, maintaining the servers, storage, networking, power, and cooling equipment that keep customers' innovations running.We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.You'll collaborate across AWS to deliver the highest safety and security standards while providing seemingly infinite capacity at the lowest possible cost for our customers.Our inclusive culture welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesTroubleshoot technical issues on advanced hardware, ranging from servers, storage, and networking devices to keep them operating 24/7.Maintain a high level of system reliability and availability.Participate in projects to enhance operational efficiencies and share experiences and knowledge with the global network of technical experts.Share knowledge and help train less technical staff on best practices related to all service owner issues.Help build a great team by participating in the Amazon hiring process and candidate interviews.Work and meet SLAs against assigned trouble tickets via a directed workflow; be the first-line touchpoint for hardware troubleshooting and technical issues.Perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change-management activities.Participate in team meetings for metric analysis and discuss achieving daily/weekly goals.Apply policies and procedures related to safety and security and understand their appropriate application.Contribute to documentation through root-cause analysis and process-improvement initiatives relevant to the data center environment.Assist in training less experienced members of the team.A day in the lifeSupport data center infrastructure equipment (racks, servers, networking devices, cables).Follow a ticket-based environment, resolve problems systematically, perform routine hardware operations, and install spare parts.Participate in on-call duties, scheduled maintenance, and change-management activities.Demonstrate strong aptitude for troubleshooting and problem solving.Help maintain tidiness in operation areas and cover a 24×7 shift rotation.About the teamWe value diverse experiences.Even if you do not meet all of the qualifications and skills listed, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSAWS is the world's most comprehensive and broadly adopted cloud platform.Our cloud powers customers from the newest startups to Global 500 companies.Inclusive Team CultureOur employee-led affinity groups promote inclusion and empower people to take pride in what makes them unique.Our inclusion events foster stronger, more collaborative teams.Mentorship and Career growthWe are continuously raising our performance bar and provide knowledge-sharing, mentorship, and career-advancing resources.Work/Life BalanceWe value work-life harmony and strive to provide flexibility as part of our working culture.Basic Qualifications1+ years of computer networking experience.5+ years of industry work experience.Experience with fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies.Minimum Diploma or Bachelor's degree in a relevant field.Preferred QualificationsCan work in cramped spaces or elevated locations while adhering to health & safety guidelines.Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.Experience managing work and priorities through a ticketing system.Experience with cabling infrastructure best practices and methodologies.Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted:November 20, **** (Updated about 3 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr