Marketing Customer Support Representative
5 giorni fa
Job TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January ****Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:*******:00Rotative shifts:07:*******:0010:*******:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native levelEnglish: B2 level or higherRole OverviewYou will provide B2 B customer support to advertisers using the companys advertising products.The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandle end-to-end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic, technical, and product-related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months)Meal Allowance: €7.63 / dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional onRetention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects
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Remote Customer Support Representative...
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GENOVA, Italia Xperience Xscape Travels A tempo pienoRemote Customer Support Representative (Entry-Level) - Genoa, Metropolitan City of Genoa, ItalyAs a Remote Customer Support Representative, you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs.This position is perfect for someone passionate about helping others and starting their career in customer...
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Remote Customer Support Representative
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GENOVA, Italia Xperience Xscape Travels A tempo pienoRemote Customer Support Representative (Entry-Level)Genoa, Metropolitan City of Genoa, ItalyAs aRemote Customer Support Representative, you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs.This position is perfect for someone passionate about helping others and starting their career in customer service...
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Remote Customer Support Representative
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genova, Italia Xperience Xscape Travels A tempo pienoRemote Customer Support Representative (Entry-Level)Genoa, Metropolitan City of Genoa, ItalyAs a Remote Customer Support Representative, you’ll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in customer...
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Remote Customer Support Representative
2 giorni fa
GENOVA, Italia Xperience Xscape Travels A tempo pienoAs a Remote Customer Support Representative you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs.This position is perfect for someone passionate about helping others and starting their career in customer service within the travel industry.You will be trained on all systems and processes.Requirements:No...
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Remote Customer Support Representative
2 giorni fa
genova, Italia Xperience Xscape Travels A tempo pienoAs a Remote Customer Support Representative you'll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in customer service within the travel industry. You will be trained on all systems and processes.Requirements:No...
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Bilingual Marketing Support
1 settimana fa
GENOVA, Italia Cross Border Talents A tempo pienoA multinational company is seeking a Marketing Customer Support Representative fluent in Italian and English for B2B customer support in Lisbon.The role involves troubleshooting advertising products, educating advertisers, and managing customer queries via email and chat.Strong communication skills and a customer-centric mindset are essential.Benefits...
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Bilingual Marketing Support
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GENOVA, Italia Cross Border Talents A tempo pienoA multinational company is seeking a Marketing Customer Support Representative fluent in Italian and English for B2 B customer support in Lisbon.The role involves troubleshooting advertising products, educating advertisers, and managing customer queries via email and chat.Strong communication skills and a customer-centric mindset are essential.Benefits...
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Bilingual Marketing Support
1 settimana fa
Genova, Italia Cross Border Talents A tempo pienoA multinational company is seeking a Marketing Customer Support Representative fluent in Italian and English for B2B customer support in Lisbon. The role involves troubleshooting advertising products, educating advertisers, and managing customer queries via email and chat. Strong communication skills and a customer-centric mindset are essential. Benefits...
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Bilingual Marketing Support
1 settimana fa
Genova, Italia Cross Border Talents A tempo pienoA leading customer support provider is seeking a Marketing Customer Support Representative fluent in Italian and English to offer B2B customer support. The role emphasizes product troubleshooting, advertiser education, and enhancing customer experience via email and chat. Responsibilities include managing customer queries, resolving issues, and collaborating...
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Bilingual Marketing Support
1 settimana fa
Genova, Italia Cross Border Talents A tempo pienoA leading customer support provider is seeking a Marketing Customer Support Representative fluent in Italian and English to offer B2B customer support. The role emphasizes product troubleshooting, advertiser education, and enhancing customer experience via email and chat. Responsibilities include managing customer queries, resolving issues, and collaborating...
