Customer Service Specialist
1 settimana fa
Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan.This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment.About The RoleReporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints.You'll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction.Key ResponsibilitiesManage the full lifecycle of customer orders: intake, entry, tracking, and fulfilmentMonitor shipments and proactively resolve delivery or product availability issuesHandle commercial returns and complaints professionally and efficientlySupport internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolutionGenerate and process periodic reports and statisticsCoordinate with Operations and Logistics to ensure timely deliveriesMaintain accurate customer records and verify commercial conditionsWhat We're Looking ForBachelor's degree2–3 years of experience in order management or customer serviceProficiency in SAP and Excel; familiarity with CSD tools is a plusFluent in Italian and EnglishStrong interpersonal skills with a resilient and solution-oriented mindsetAbility to take ownership, manage difficult conversations, and build lasting relationshipsIdeal TraitsEmpathy and a genuine interest in customer satisfactionPositive attitude and ability to remain composed under pressureCommitment to continuous improvement and collaborationWork EnvironmentHybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office)Team of 6: collaborative and supportive, with a culture of growth and developmentWhy Join UsAt LIXIL, we invest in people who show commitment and potential.High performers are given opportunities to grow and evolve within the organization.You'll be part of a team that values ownership, visibility, and continuous improvement.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesManufacturingReferrals increase your chances of interviewing at LIXIL by 2xGet notified about new Customer Service Specialist jobs inMilan, Lombardy, Italy.#J-*****-Ljbffr
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Customer service specialist
3 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Logistics & SAP Customer Service Specialist
3 settimane fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
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Customer Service Specialist
1 settimana fa
Milano, Italia Gucci A tempo pienoGucci seeks a Customer Service Specialist in Milan, Italy, to oversee customer service operations across various sales channels and product categories. The role involves managing orders, shipments, customer data, and ensuring compliance with international regulations. Candidates must have at least 2 years of relevant experience, proficiency in Microsoft...
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Customer Service Specialist
4 settimane fa
Milano, Italia Off-White A tempo pienoTHE ROLE Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management. WHAT YOU'LL DO...
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Customer Service Specialist
6 giorni fa
Milano, Italia GoVolt A tempo pienoSiamo alla ricerca di un CUSTOMER SERVICE SPECIALIST, positivo, proattivo e con ottime capacità di problem solving, da aggiungere al nostro team. Nello specifico il Customer Service Specialist dovrà: - Gestire l'assistenza dei clienti; - Aiutare i clienti nella comprensione e utilizzo del servizio di GoVolt; - Analizzare i dati raccolti per il continuo...
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Customer Service Specialist
2 settimane fa
Milano, Italia Arrow Electronics, Inc. A tempo pieno**Position**: Customer Service Specialist We are looking for an ambitious individual to join ARROW Intelligent Solutions Team. The EMEA Customer Service Team is looking for a **Customer Service Specialist**, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders. In this position, you will be...
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Customer Service Specialist
21 ore fa
Milano, Italia GIGROUP A tempo pienoPer importante azienda globale che fornisce prodotti e servizi per prevenire e trattare le malattie degli animali, RICERCHIAMO: CUSTOMER SERVICE SPECIALIST CON INGLESE E SAP La risorsa verrà inserita nel team Customer Service e si occuperà di supportare i colleghi in diverse attività legate alla gestione degli ordini dei clienti dei diversi...
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Wholesale Customer Service Specialist
6 giorni fa
Milano, Italia Bottega Veneta A tempo pienoBottega Veneta seeks a Wholesale Customer Service Specialist in Milan to manage and support wholesale operations. The role involves ensuring exceptional service, handling inquiries, and collaborating with internal teams to enhance client satisfaction. Candidates should have 5-8 years of experience in customer service within the fashion or luxury industry, a...
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Customer Service
4 settimane fa
Milano, Italia Jobbit A tempo pienoCustomer Service & Logistics Specialist – Adecco Italia Adecco Italia Spa è alla ricerca di un Customer Service & Logistics Specialist da inserire all'interno del team di Customer Service, parte integrante della funzione Supply Chain di Bolton Food, con sede in Italia, Milano. Attività principali: Gestire l'intero ciclo dell'ordine: ricezione,...
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Customer Service Specialist
1 settimana fa
Milano, Italia Jil Sander A tempo pieno**Customer Service Specialist**: JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its...
