Desktop Support Specialist

4 giorni fa


Lazio, Italia Sharp Brains A tempo pieno

Key Responsibilities ProvideLevel 1 (L1) technical supportto end users (in person, phone, or email)Troubleshootbasic hardware issues(desktops, laptops, printers, monitors)Assist withsoftware problems(Windows OS, MS Office, basic applications)Help users withlogin issues, password resets , and account accessSet up and configurenew computers and peripheralsInstall and updatesoftware and operating systemsDocument issues and solutions in aticketing systemEscalate unresolved issues toL2 or L3 support teamsFollow IT policies and security guidelines



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