Senior Retail Hr Specialist

Founded in ****, Begüm Khan has become a globally cherished jewellery house celebrated for its bold elegance, artisanal craftsmanship, and distinctive sense of humour.With a strong international presence and partnerships with Aquazzura, Caviar Kaspia, and Guerlain, the brand continues to grow as a global artisanal Turkish maison rooted in creativity, diversity, and refined luxury.Position OverviewWe are seeking a sophisticated, client-focused Sales Associate to join our dynamic team in one of Italy's most prestigious luxury shopping destinations.This role is ideal for someone who can create an elevated in-store atmosphere while contributing to the boutique's sales performance.This opportunity offers the privilege of representing a culturally rich and globally recognized jewellery house within a refined boutique environment.Key ResponsibilitiesClient ExperienceDeliver an exceptional, personalized client experience aligned with the Begüm Khan universeRepresent and communicate the philosophy, values, and heritage of the brandAssist clients in-store, by phone, and through virtual communicationEngage with an international clientele with warmth, poise, and emotional intelligenceContribute to achieving individual and boutique sales targetsBuild long-term client relationships with a client-centric, service-first approachSupport initiatives to attract new customers and increase boutique visibilityActively participate in clienteling and outreach to nurture a loyal client baseSupport daily boutique operations and basic inventory controlMaintain visual merchandising and presentation standardsEnsure the boutique remains immaculate and aligned with brand aestheticsUphold operational discipline, security procedures, and luxury service etiquetteAbout YouAdvanced proficiency in Italian and English2–3 years of experience in luxury or premium retailStrong communication and interpersonal skillsDetail-oriented, organized, and comfortable in a fast-paced environmentPassionate about craftsmanship, jewellery, and contemporary cultureFlexible with scheduling, including weekends and peak holiday periodsA natural host capable of creating a warm, memorable, and elevated client journeyPSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere.Our core values begin at the very top and span the broad reach of our global community.We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.Purpose of PositionThe position is established as a Sales Director, within the Consumer Retail & Fashion Industry.Focusing as an individual contributor in the key geographies as defined by the Global Head of Consumer Retail & Fashion, within the European Markets.The role encompasses the complete commercial ownership of a set list of key focus development accounts, supported with a mutually defined list of new logo accounts for the vertical of Consumer Retail & Fashion.The key deliverables for the position would be:New Business Development – 100 % focusThe priority for this region is to identify, strategically position PSA BDP's core focus products, identify and map out opportunities and to win new business, aligned with the vertical strategyReview, maintain and adjust the pipeline list as minimal as possible to ensure that focused energies are quantified annually, at minimum.Establish a targeted list of pipeline accounts, that are globally aligned with the vertical as a priority.The pipeline should be a mixed element that consists of:Globally defined Vertical Target AccountsRegional Target Accounts that the direct reports identify as Regionally Strategic Accounts for development (existing relationships/HQ Location)Country specific accounts that can drive immediate opportunity to realize new business winsBe a subject matter expert within the Consumer Retail & Fashion industry spaceExisting Book of BusinessBuild and develop relationships with senior management of the company's existing book of businessDevelop and maintain close working relationships with the corporate operational leadership team of the account and the accounts performanceProactively engage, develop and deploy new business sales opportunities to further develop book of business within the accounts.Strategically align with Global Leadership to champion the account to support customer satisfaction and continued partnershipLead System DemonstratorWhile the company has a team of professional presenters of our IT suite of tools; it is expected that the Vertical Sales Director will become fluent in presenting and holding deeper discussions into PSA BDP's IT Suite of ToolsOPEX Business Implementation SupportProactively engage, include and leverage the Product experts within PSA BDP to leverage opportunities towards customers in face to face meetingsLiaise and engage with Regional and Country Management Teams for opportunities to ensure that the opportunities are clearly communicated and shared, throughout the process, ensuring buy-in and understanding of the customers needs across new opportunitiesWork with OPEX Implementation team to ensure smooth and proper handover of new business wins and ensure a clearly defined implementation schedule is deployed and business is onboardedVertical StrategyDevelop a regional specific pipeline that focuses on the rapid growth and development of the vertical, that is specifically targeting global head offices that are located in the different regionsKey Tasks:To establish and maintain:New Business Development deliverance strategy to the businessDeploy the Verticals Strategy to new customer baseEstablish, maintain and own both internal and external KPI's and recommend process improvements and adopt lean logistics practices and a continuous improvement mindset.Ensure that KPIs are produced in full and on time.Meet with customer to drive relationship development identify new business markets for development and deploy that focused development approach to direct and indirect reports.Maintains professional and technical knowledge by attending educational workshops, conferences and seminars.Identifying potential gaps in existing procedures, systems, and tools or related.Solid knowledge of international supply chain solutionsExperience in Freight services is essentialStrong relationships with Customer Network to leverage introduction of PSA BDPExperience in serving global customer in retail sector is essentialStrong operations know howVery CFS heavyMarket leader within Consumer Retail Fashion space inside the Transport and Logistics industry to empower immediate leverage of known network, along with subject matter expertiseExperienced in Ocean Freight and consolidation servicesAbility to communicate cross-functionally within a matrix organizationAbility to understand CFS WarehouseDiscipline, Mature, customer oriented, team workSelf-motivated, flexible and resilientHigh result orientation and customer focusAnalytical and problem solving skillsGood in networking & relationship buildingCapable to make informed judgments and to generate practical, timely solutionsAbility to travel freely globallyExpectation of travel can be upwards of 40%Qualifications:Degree holder with at least 5 years of operational working experience in global forwarding / logistics companyMinimum 2 years of experience in CFS Warehousing Operation, contract logistics and related matters.Exposure and knowledge to 3PL and Order/Freight Management operationsExcellent command of English and local languageJob purpose: As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.You are a motivated business leader responsible for the store's success, carrying out all necessary activities to achieve the objectives.You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets.You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.Key Responsibilities:Supervising the BusinessLead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the storeAnalyze performance closely to propose development plansGuide the team in achieving and improving KPI's using cross-selling and up-selling techniques in alignment with the Retail departmentBe a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationshipsBe available on the sales floor, upholding a high level of quality and exceptional customer serviceAchieve store financial targets by tracking store expendituresPromote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goalsDevelop the customer experiencePlace the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desireEncourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiencesEnsure exceptional client satisfaction and high levels of client service by implementing the "Brand Selling Ceremony"Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spendingTake initiative to discover opportunities for acquiring new clients to boost store salesActively resolve any customer complaints to uphold the client relationship with a successful outcomeTeam ManagementEncourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by exampleBe a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the clientPromote the sharing of information among team members and proactively organize daily briefings on targeted subjectsComprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and proceduresRecognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processesEnsure team growth by providing guidance and conducting follow-ups on individual development plansEngage and hire top talent from the market through networking and scoutingStore OperationsEnsure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchangeGuarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirementsGuarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head officeGive insights and proposals when required to the Visual Merchandising teamCollaborate with the Retail department to plan local events by setting ambitious and achievable goals for each clientEnsure top-quality standards and service throughout store eventsThese tasks are meant to be suggestive rather than exhaustive.QualificationsDemonstrated experience in retail management or a similar roleProficiency in EnglishExcellent written and verbal communication skillsStrong leadership and decision-making abilitiesAbility to work in a fast-paced environment and manage multiple responsibilitiesNatural talent for motivating and developing teamsHigh level of flexibility and ability to solve problemsCapability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as neededKnowledge of inventory management and merchandisingFamiliarity with selling ceremony and client journey/discovery processProficient in Microsoft Office and retail management softwareAt least 5 years of experience in store management; luxury retail and/or beauty preferredEqual Opportunity Statement: The announcement is applied to both sexes, according to laws ****** and ******, and to people of all ages and all nationalities, according to legislative decrees ****** and ******.All data will be processed in compliance with Legislative Decree ******** and GDPR EU ********.BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Sabelt®, Woolrich® and Sundek®.Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.About K-Way The K-Way brand is described here for context.K-Way is a well-known brand for adventure seekers and outdoor enthusiasts.Born in the heart of Paris in ****, the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.Who We're Looking ForFor our brand new K-Way store in Milan, we're looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand's vision, and achieve sales targets.Key Responsibilities (K-Way)Promote and deliver excellent in-store customer experienceEnsure the team understands and caters to customer needs, providing consistently high-quality serviceEnsure the team's excellence in selling techniques and styling abilityBe active and present on the shop floor, acting as a role model and engaging with customers and team membersDrive for resultsMonitor and analyze sales analytics, budgets, and forecasts to optimize performanceProvide clear daily, weekly and monthly sales targets with the team, as well as each individual team member, and follow up regularly on achievementProvide hierarchy with clear and regular insights regarding store performanceStore managementOversee daily store operations, including inventory management and cash handling, in compliance with company policiesCommunicates efficiently within the company about store needs for support to perform better, as well as opportunities for business accelerationPeople leadershipLead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamworkFoster a culture of constructive feedback in the teamEnsure the company's policies are understood and adopted by all team membersKnowledge, Skills & Abilities RequiredAt least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand, premium levelExperience in all aspects of store management and exceptional customer-oriented interactionsPrevious experience in managing the opening of new stores is appreciatedLeadership skills and the ability to build, manage, and collaborate within a teamStrong communication skills, effective in interacting with the team, colleagues, and senior managementFluent in both Italian and EnglishK-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea.In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.Mission:Must have:Nice to have:What we offer:Cosa offriamo?Cosa offriamo:Prerequisiti#J-*****-Ljbffr