Host/Hostess

JOB OVERVIEWCourteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service.Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times.Take reservations and maintain reservation system.Adhere to all payment, cash handling and credit policies/procedures.Assist in monitoring the guests' needs and all phases of the operation.QUALIFICATIONSEssential:Ability to provide legible communicationFluency in EnglishDesirable:High school graduationRestaurant service experienceFluency in foreign languagesKnowledge of local activities and appropriate attractions for restaurant clienteleTwo year experience in similar position dealing with the general publicSKILLSAbility to focus attention on guest needs, remaining calm and courteousAbility to exercise good judgment with difficult guestsAbility to think clearly, quickly, maintain concentration and make concise decisions in pressure situationsAbility to maintain confidentiality of guest information and pertinent hotel dataAbility to provide clear, pleasant telephone communication with proper grammarAbility to work cohesively with co-workers as part of a teamPrior guest relations trainingAbility to use Micros systemRestaurant service experienceFluency in foreign languageKnowledge of local activities and appropriate attractions for restaurant clienteleJOB FUNCTIONSMaintain a complete knowledge of:Scheduled daily activities and in-house groupsDaily house countHotel extension numbers, beeper numbers carried by hotel personnelHours of operation of each outlet, ambiance, menu selections, price rangeFeatures and services provided by the hotelMaintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurantPrepare station chart and assign stations to staff following departmental procedures, to be reviewed by managerSet up Hostess station with necessary supplies; maintain cleanliness at all timesInspect condition and cleanliness of all menusInspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all timesAnswer the telephone courteously and efficiently as specified in departmental standardsTake, record and confirm restaurant reservations/cancellations as specified in departmental standardsMaintain positive guest relations at all timesGreet and acknowledge all arriving guests, however busy and whatever time of dayEscort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelinesAnticipate guest needs and respond promptlyCommunicate VIP arrivals and special requests to designated personnel for follow upHandle guest complaints by following the instant guest pacification procedures and ensuring guest satisfactionExtend courteous departures as guests leave the restaurantOversee all aspects of restaurant during absence of Manager and/or SupervisorSuccessful completion of the training/certification processAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,?beginyour purpose,belongto an amazing global?team, andbecomethe best version of you.by helplavoro.it