Spanish / Portuguese Speaking Customer Success Manager (Remote, Europe)

Learning is the only human superpower.It's a gateway through which knowledge becomes a virtue, a value, a product, a skill, a prerequisite, a motive, and a competitive advantage.LearnWorlds' vision is to enable individuals, businesses, and communities to leverage the power of learning, improving lives and cultivating a brighter, more resilient future for everyone.Our mission is to stand out as the ultimate adaptable e-learning solution, tailored to meet the diverse, advanced and intricate business models of contemporary organizations.We are committed to delivering unmatched flexibility in our offerings, ensuring that businesses, individuals, and communities can effortlessly embrace knowledge empowerment as a cornerstone of their growth and success.The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B / B2C function.Today, LearnWorlds has c.****** customers in more than 150 countries and our team is fully remote.However, we also offer the option of working from the office for those who want to mix things up.We have offices in Athens, Crete, and Limassol.About the roleWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results.Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.Your role as a Customer Success Manager will be to sustain business growth and profitability by maximizing value, as well as mediate between clients and LearnWorlds.ResponsibilitiesOnboard, provide training and resources to help new clients learn and make the most of our productProactively engage with customers post-implementation to understand evolving needs and challengesHandle and resolve customer requests and complaints, with the help of Customer Support and SalesConduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance customer satisfactionHelp customers succeed with their course-selling or training business goalsIdentify high-risk clients that are likely to churn and come up with ways to minimize itIdentify opportunities for upselling or cross-selling to maximize revenue and customer valueCollect client feedback and communicate it with the Product and Product Design teams to drive product improvementsFocus on customer loyalty and build close long-term client relationshipsRequirementsAt least 2+ years of experience in Customer Success, Customer Training, Support, Sales or similar customer-facing rolesBS or BA degree in Business, Marketing, Communications, Computer Science or other related fieldsExcellent English communication and interpersonal skillsExcellent Spanish and / or Portuguese communication and interpersonal skillsTech-savviness and ability to learn new softwareHighly organised and able to multi-task with strong time-management skillsSelf-driven and proactive natureKnowledge of customer success processesPassion for service, positive attitude, and a team playerCalm and fast problem-solverExcellent presentation skillsAdditional Skills That Could Set You ApartExperience in SaaS would make a huge differenceExperience in working with creators and digital entrepreneursSales or Business Development experienceBasic understanding of digital marketing principles will also be a plusProficiency with CRM software and customer success tools.BenefitsPrivate life and health insurance planFully remote work if you prefer to work from home, apart from when we have team meetings a few times per yearYour personal annual training budgetAn annual home office allowance to set up your personal spaceCompany laptop23 days of paid time off3 early summer Fridays in July and AugustA free LearnWorlds School to build and sell your own coursesWork in one of the globally top 5 e-learning courses platformAn opportunity to grow alongside us and shape the look and feel of tomorrow's e-learningAn entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potentialAnnual company retreats (see the video of our latest retreat).#J-*****-Ljbffr