Systems Drives Field Service Technician

At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen.It won't always be easy, growing takes grit.But at ABB, you'll never run alone.Run what runs the world.This Position reports to: Systems Drives Operations ManagerABB is seeking a Technical Support Technician for our IA Process Industries division.Our ABB drive service division is seeking an individual to support our growing system drives business.Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries.This position requires an individual with excellent troubleshooting skills and a strong technical background in drives and motors.The Drives Technical Support Engineer will provide technical support to ABB Customers/End users and ABB System Drive Team.Your ResponsibilitiesProvide technical support for common problems related to the application of ABB System Drives, Control Systems, and motorsAnalyze problems and initiate effective measures for their solutionExecute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectivesEnter each reportable case as applicable in the Salesforce Case Management SystemRequired to provide technical support during the evenings and weekends on a rotating scheduleSupport ABB Digital Offerings/ABB AbilityRemote Support for RAP/Support Line contractsAssist with part orders/Recommended spare parts listInterpret maintenance manuals, schematics, and software toolsLearn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, AMEXExperience reading, analyzing, and interpreting electrical and mechanical drawingsAbility to instruct on how to troubleshoot, test, repair and service technical equipmentAbility to build strong effective working relationships with our customersAbility to own self-development by reading technical publications and participating in educational opportunitiesAbility to adapt to ever changing job site situationsRequired QualificationsEither High School Diploma and 5 years' technical work experience; or Associates degree and 3 years' technical work experience; or Bachelor's degree and 1 year technical work experience requiredA special combination of education and experience must be demonstrated in the AC/DC drives areaAbility to travel up to 30%Preferred QualificationsPerformed field service engineering for AC and DC coordinated drive systemsAttention to detail and strong problem-solving skills, strong communication skillsAbility to write detailed technical service reportsWhat's in it for youWe want you to bring your full self to work - your ideas, your energy, your ambition.You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.Here, your work creates impact you can see and feel, every day.More About UsABB is an Equal Employment Opportunity and Affiliative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites:As an Equal Employment Opportunity and Affidavit Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M.EST Monday through Friday by contacting an ABB HR Representative at .Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to Resumes and applications will not be accepted in this manner.Field Service Technician • Florence, Tuscany, Italy#J-*****-Ljbffr