Social Media Community Manager

OverviewJoin Us at Social ElementRemote from Italy • FreelanceWe are a leading global and independent full-service social media agencywith a mission to Make Social Better for everyone.We are excited to partner with a leading nonprofit organization within the travel and tourism industry and invite native level Italian Social Media Community Managers to engage with their audience.Leverage your talent and enthusiasm for all things California—its landscapes, vibrant cities and unique culture—and be part of a team that inspires travelers from around the world to discover the magic of the Golden State.To make social better for this client we are looking for native level Italian Social Media Community Managers to excite and engage with their audience.ResponsibilitiesWhat Youll DoIn this opportunity you will dive into the travel and tourism world and be an essential part of our team connecting with the brands audiences for the Italian markets.Youll:Address customer inquiries and comments with context, ensuring each interaction is timely, professional, and resonates with the brands tone of voice.Engage across platforms such as TikTok, Instagram, Facebook, keeping conversations vibrant and engaging.Manage and grow an enthusiastic online community; moderate to maintain a welcoming, inclusive environment where consumers feel safe and respected.We are dedicated to building a secure, positive and inclusive community where everyone can experience and share brand love.Working HoursWe require mixed flexibility across weekdays, evenings and weekends to cover all possible project hours, driven by client needs.You must be available on both weekend days as a minimum.More details provided during process.Child ProtectionWe place the protection of children at the heart of everything we do.All candidates must agree to a criminal background check and provide details for two professional referees at the point of accepting an offer of work.RequirementsExcellent Italian language knowledge with superb writing skills in Italian.Advanced English language skills for training and communication conducted in English.Background experience in engagement, social customer care and/or community management with a brand or digital agency.Experience with social media platforms (Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, YouTube) and understanding their audiences, plus staying on top of latest trends.Comfort with digital tools (e.g., Sprinklr, Sprout) and internal tools (e.g., scheduling tools, Google Chat).Interest in California culture and ability to learn the California brand and product offering.Self-motivated, remote-friendly with a structured approach to work and the ability to maintain productivity from home.IT PolicyWe operate a BYOD policy.Your PC must meet the following requirements:Operating system: Windows 11 / macOS 13 (Ventura) or higher with Admin credentialsAt least 8GB RAM (16GB recommended)Secure home-based broadband with minimum 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload recommended)40 GB available HDD (SSD recommended)A webcam and headsetAndroid or iOS device for 2FAChromebook, Linux, and Cloud VMs are not supported.If you want to run a local VM, provide your computer specs and how you plan to use it.Use of a touchscreen monitor without a keyboard and mouse is not allowed.Please Note : It is essential to have all IT requirements to qualify for the process and IT policy.The Hiring ProcessThe hiring process includes online assessment and a behavioural interview with a member of our Talent Team.How To ApplySimply upload your resume and a cover letter (or a link to your cover letter video if you prefer).Details to include in your cover letter / video:Details of your personal and professional experience related to this workWhy you are interested in being part of our team at Social ElementWe are excited to receive your applicationKey SkillsMarketing, Google Analytics, Photography, Facebook Advertising, Hootsuite, Social Listening, Content Development, SEO, Adobe Photoshop, Social Media Management, Copywriting, Content ManagementEmployment Type : Full TimeExperience : yearsVacancy : 1#J-*****-Ljbffr