Store Manager

Department: RetailPlace of work: MilanoJob type: Full-timeReport to: Retail ManagerJob purpose: As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.You are a motivated business leader responsible for the store's success, carrying out all necessary activities to achieve the objectives.You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets.You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.Key Responsibilities:Supervising the BusinessLead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the storeAnalyze performance closely to propose development plansGuide the team in achieving and improving KPI's using cross-selling and up-selling techniques in alignment with the Retail departmentBe a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationshipsBe available on the sales floor, upholding a high level of quality and exceptional customer serviceAchieve store financial targets by tracking store expendituresPromote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goalsDevelop the customer experiencePlace the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desireEncourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiencesEnsure exceptional client satisfaction and high levels of client service by implementing the "Brand Selling Ceremony"Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spendingTake initiative to discover opportunities for acquiring new clients to boost store salesActively resolve any customer complaints to uphold the client relationship with a successful outcomeTeam ManagementEncourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by exampleBe a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the clientPromote the sharing of information among team members and proactively organize daily briefings on targeted subjectsComprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and proceduresRecognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processesEnsure team growth by providing guidance and conducting follow-ups on individual development plansEngage and hire top talent from the market through networking and scoutingStore OperationsEnsure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchangeGuarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirementsGuarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head officeGive insights and proposals when required to the Visual Merchandising teamCollaborate with the Retail department to plan local events by setting ambitious and achievable goals for each clientEnsure top-quality standards and service throughout store eventsThese tasks are meant to be suggestive rather than exhaustive.QualificationsDemonstrated experience in retail management or a similar roleProficiency in EnglishExcellent written and verbal communication skillsStrong leadership and decision-making abilitiesAbility to work in a fast-paced environment and manage multiple responsibilitiesNatural talent for motivating and developing teamsHigh level of flexibility and ability to solve problemsCapability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as neededKnowledge of inventory management and merchandisingFamiliarity with selling ceremony and client journey/discovery processStrong customer service skillsProficient in Microsoft Office and retail management softwareAt least 5 years of experience in store management; luxury retail and/or beauty preferredEqual Opportunity Statement: The announcement is applied to both sexes, according to laws ****** and ******, and to people of all ages and all nationalities, according to legislative decrees ****** and ******.All data will be processed in compliance with Legislative Decree ******** and GDPR EU ********.