Customer Service
1 settimana fa
At Wolford, we lead the market with exceptional European skin wear.We believe that the future of fashion is about substance.We are on a mission to drive progress through empowerment & liberation.Sparking an united journey with passion and an entrepreneurial mind set.We are committed to a better tomorrow, an open world.Embracing uniqueness and welcoming diversity.Born in Austria, at home in the world.People willing to promote Wolford's success are our most valuable capital.To strengthen our Customer Service and Sales teams in Milan, we are looking for a committed and reliable personality to join us as soon as possible as aCUSTOMER SERVICE & SALES INTERNIn this position you will build a professional and long-term relationship with the customer (B2 B) and provide support to facilitate sales and achieve the best possible daily service for all customer requirements.Your tasks:Processing all subsequent actions related to orders (order completion, release of part deliveries, open order monitoring, provide requested style data files, ...)Handling of customer complaints on the basis of product faults, delivery errors, transport damages or lossesProcessing of the returns and credit notesMaintain, update and refine all customer dataOrder/data entrySales campaign support for sales managers, customers and modelsProduct preparation, organization, and assortment in the showroom following VM guidelinesOrder management on JOOR + AS400Sending order confirmations and organization of commercial documentsBack-office supportYour Profile:You have a university degree preferably in sales or business administrationPreferably some experience in a similar role in customer service/sales supportYou have knowledge of import export documentations to be more confident in the roleFluent level in English and Italian is required, any other language is a plusHands-on mentality and the ability to convince othersStrong organizational and problem solving skillsYou are a team player with intercultural sensitivityProficiency in MS Office suite: Excel, Word , PowerpointKnowledge of AS400 is a plusWhat We Offer:International and fashion environmentA dynamic, international company and pioneer in the field of sustainability and circular economy (Cradle 2 Cradle)Flexible working hours/home officeTicket restaurant for worked day in the officeVaried and diverse range of tasksDiscount for all employees on Wolford products and merchandiseJoin the World of Wolford.We look forward to receiving your application
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