Data Center Operations Technician, Data Center Operations

Data Center Operations Technician, Data Center OperationsAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure.We are looking for skilled Data Centre Linux & HW Engineer at "Amazon Data Services India Private Limited" ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.At ADSIPL, career progression is part of our environment.We want you to progress.If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals.This begins on Day OneA Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).Key job responsibilitiesYou work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues and responding to emergent situations that affect operational stability.You may be the primary contact point for both internal customers.You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.This role involves covering 24x7 shift rotation.About the teamDiverse ExperiencesAmazon values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Work/Life BalanceWe value work-life harmony.Achieving success at work should never come at the expense of sacrifices, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve.Basic Qualifications2+ years of computer hardware troubleshooting and repair experience1+ years of computer networking experienceHigh school or equivalent diplomaPreferred QualificationsExperience dealing effectively with customers during problem resolution and operating efficiently under pressure.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr