Customer And Product Success Lead

2 settimane fa

Catania, Italia Whatjobs A tempo pieno

Role :Customer and Product Success Lead Industry :Sport Analytics & Betting – previous experience in the industry is a strong plus Budget :45K A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support.The company goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key Responsibilities Hire, train and Manage Customer Support agents.Ensure their quality of work, ensure cover of CS 24 / 7, manage the rota etc.Create / Outsource Customer Support AI bots Write Guidelines for Customer Support Team Responsible for Zen Desk settings and other channels Triage communication between Suppliers and Partners, team and Clients Collect regular feedback from Clients on Operations, Bugs, Performances Organize, Summarize, Report, all the precious info that can be found in interactions with Clients / Traders / Suppliers during crisis Ensure Tickets are reported correctly and chats go smoothly Push Product Owner and Team to Refine Tickets related to Bugs and Ensure Execution Must have :Focus on Client Satisfaction Understanding and passion for AI tools Huge flexibility on working time Organized and detail oriented Ability to simply complexity Great Communication skills, Leadership skills and ability to team work and influence others Experience in Customer Support, ideally in leadership / management.Why Join Us?Startup culture – Be part of an exciting journey from the ground up and share in our successTalented and engaging team – Work alongside professionals with experience in top global companies.Flexible work environment – Work remotely from anywhere with a schedule that fits your lifestyle.Innovation-driven mindset – Be part of a constantly evolving company where your ideas can make a real impact.Collaborative and dynamic team – Join a group that values teamwork, creativity, and brainstorming.Cutting-edge technology – Work with the latest advancements in sports and data analytics.J-*****-Ljbffr

  • Sales Lead

    4 settimane fa

    Catania, Italia Altro A tempo pieno

    Overview Job Title: Sales Lead – Technical Services (TIC Sales) Division: Technical Services Reports To: Divisional President, Technical Services Location: Italy - Remote About FoodChain ID FoodChain ID is a global leader in providing technical services, testing, inspection, and certification (TIC) solutions that help companies ensure food safety, quality,...

  • Principal Product Manager

    3 settimane fa

    Catania, Italia Amazon A tempo pieno

    Principal Product Manager - Tech, Delivery Experience Want to be on a team that invents the future e-commerce model with Amazon in Japan? Amazon Delivery Experience (DEX) is seeking a customer-obsessed, big-thinking Principal Product Manager-Tech to launch "deliver in minutes", quick commerce experience in Japan. You will lead the strategy and innovative...

  • Product Specialist

    1 giorno fa

    Catania, Sicilia, Italia Page Personnel A tempo pieno

    The roles supports the commercial development of all company product lines with specific focus on strategic products through technical promotion, customer training, and collaboration with Sales and Marketing.Client DetailsOur client is a manufacturer and distributor of medical devices. It is present throughout the country with highly qualified sales and...

  • NMPS DIV Product Management M/F

    2 giorni fa

    Catania, Italia STMicroelectronics A tempo pieno

    Job description Product Management team is responsible, at divisional level, for the Change Management activity, the gross margin improvement and rationalization in deep collaboration with PTsG (Power Transistor subgroup) and ADG Central Functions.  The Product Manager team has to fully drive all Business Units activities related to product proliferation,...

  • Services Product Line Quality Director...

    4 giorni fa

    Catania, Italia Wabtec Corporation A tempo pieno

    Job description: • Define and deploy Quality strategy for Services product lines aligned with Transit Quality Strategy, including continuous improvement plans and cultural transformation initiatives• Monitor and control Quality performance through KPIs across Customer interface, Engineering, and Project Management to achieve customer targets and ensure...

  • Product Specialist

    12 ore fa

    Catania, Italia Page Personnel A tempo pieno

    Join to apply for the Product Specialist - Sicilia Calabria role at Page Personnel The role supports the commercial development of all company product lines with specific focus on strategic products through technical promotion, customer training, and collaboration with Sales and Marketing. Our client is a manufacturer and distributor of medical devices. It...

  • Product Specialist

    2 giorni fa

    Catania, Italia Altro A tempo pieno

    AziendaOur client is a manufacturer and distributor of medical devices. It is present throughout the country with highly qualified sales and marketing force, supported by local agents and distributors.OffertaKey responsibilities include:Implementing marketing strategies and contributing to technical and promotional materials.Supporting the Sales Force in...

  • Product Specialist

    9 ore fa

    catania, Italia Page Personnel Italia SPA A tempo pieno

    AziendaOur client is a manufacturer and distributor of medical devices. It is present throughout the country with highly qualified sales and marketing force, supported by local agents and distributors.OffertaKey responsibilities include:Implementing marketing strategies and contributing to technical and promotional materials.Supporting the Sales Force in...

  • Product Specialist

    11 ore fa

    Catania, Italia Page Personnel Italia SPA A tempo pieno

    Azienda Our client is a manufacturer and distributor of medical devices. It is present throughout the country with highly qualified sales and marketing force, supported by local agents and distributors. Offerta Key responsibilities include:Implementing marketing strategies and contributing to technical and promotional materials. Supporting the Sales Force in...

  • Cys - Gcap Joint Venture Headquarters - Product Owner (Iam)

    4 giorni fa

    Catania, Italia Leonardo SpA A tempo pieno

    Leonardo is a global industrial group, among the main global players in Aerospace, Defence and Security that realises multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the UK, Poland and the US. It...