Store Manager Luxury Brand

5 ore fa


Milano, Italia Mode Search Ltd. A tempo pieno

Mode Search is supporting a high-end, fashion-forward luxury brand with the appointment of a Store Director for its Milan boutique.The brand is recognised for its refined ready-to-wear collections, sophisticated silhouettes, and elevated yet welcoming client experience.This is an exciting opportunity to join a business where craftsmanship, style, and emotional client connection sit at the heart of the retail strategy.The position is based in Milan and sits within a boutique retail environment.The Store Director will report into regional leadership and work closely with head office partners across retail, merchandising, and client development, while maintaining full ownership of the store's commercial performance and team leadership.Lead, inspire, and develop a high-performing retail team, fostering a culture of excellence, positivity, and accountabilityAct as a strong brand ambassador on the shop floor, translating the brand's aesthetic, values, and service philosophy into the daily client experienceDrive CRM, clienteling, and prospecting initiatives to build long-term, loyal client relationships and grow the local client baseEnsure commercial targets are achieved through a client-centric and sustainable approach to salesMotivate and coach the team through consistent feedback, training, and hands-on leadershipOversee all store operations, including stock management, visual standards, and adherence to operational guidelinesEnsure the boutique consistently delivers an elevated and seamless customer journey aligned with brand expectationsProven experience in a Store Manager or Store Director role within luxury fashion, premium, or high-performing boutique environmentsHighly client-centric, with demonstrated success in CRM, clienteling, and prospectingStrong commercial acumen, with the ability to balance sales performance and brand integrityA strong sense of style and flair for styling, with confidence on the shop floor



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