Resort Representative

As a valued member of ourJet2holidaysResort team, you'll play a key role in creating memories & unforgettable holiday experiences for our customers.Your local knowledge and passion for customer service will be memorable.You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.What do we offer you?Excellent SalaryFully paid training and IT equipment providedMonthly 1-to-1 meetings with your Team LeaderCareer growth across Jet2.com & Jet2holidaysWeekly time offMonthly rosters shared in advanceWhat will I do?As aResort Representative, you'll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service.You'll be at the heart of creating memories for our customers.Create MemoriesTake Responsibility– Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.Be Present– Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.Work as One Team– On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers' journey.What do I need?Right to Work Documents– As our third-party agency employ on local contracts, you will already hold full right to work documents forItaly.Travel & Accommodation– You will already be a driver with access to your own motorised vehicle with appropriate insurance.Operational travel expenses will be reimbursed.You will already be living in the destination or be able to arrange your own accommodation.Flexibility– We aim to provide your roster 4 weeks in advance.Your roster can include early starts, late finishes, split shifts & weekend working.You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.Skills & Experience– Customer service experience is a plus, but not essential.You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device).What can I expect after I have applied?Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview.If successful, you'll progress to the final stage, an in-person interview with ourJet2holidaysDestination Management team and third-party agency.Want to know more about the role?Explore the video and join our Facebook page for a peek into life atJet2holidays.Ready for Take off?Join theUK's Number One Tour Operator#J-*****-Ljbffr