Automotive Technical And Diagnostic Specialist
3 giorni fa
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionAre you passionate about automotive technology and Electrical Vehicles?Do you enjoy solving complex technical problems and helping others succeed?Are you ready to make a real impact in the automotive world?Were looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance.This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.You will be responsible for the following:Provide technical support across various systems, focusing on diagnostics and root cause analysisGuide dealers through repair processes and ensure accurate case documentationOwn cases from initiation to resolution or escalation, maintaining clear and professional communicationResearch technical documentation, manuals, and resolution databases to support problem-solvingCollaborate with dealer technicians and internal agents to resolve complex technical issuesMonitor and manage backlog by following up on open casesEscalate cases when necessary, ensuring all relevant information is included and properly documentedCommunicate product issues and contribute to continuous improvement initiativesEnsure thorough analysis and complete information before escalating or reassigning casesSupport retailer staff by identifying educational needs and filling competence gapsBuild strong relationships with retailers and workshop teams to improve service effectivenessContribute to customer satisfaction by delivering high-quality diagnostic and repair supportYou will do best in this role, if you have:Degree in automotive technology or equivalent experienceStrong knowledge of vehicle mechanics and EVExperience in technical support or workshop-level diagnosticsExperience in using diagnostic toolsAbility to read technical drawings and interpret measurement dataAnalytical, organized, and customer-focusedFluency in Italian and EnglishA general automotive diagnostics competence test/evaluation will be part of the recruitment process.Join us in shaping the future of automotive service.Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.
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Automotive Technical and Diagnostic Specialist
3 giorni fa
latina, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical and Diagnostic Specialist
7 giorni fa
Latina, Italia MSX International A tempo pienoMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales...
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Automotive Technical and Diagnostic Specialist
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LATINA, Italia Yanfeng A tempo pienoA leading automotive supplier located in Latina, Lazio, is looking for a Sales Specialist to oversee all sales activities for defined projects and manage customer relations.Responsibilities include setting up quotations, collaborating with various departments, and ensuring effective communication within the team.Ideal candidates should have a degree in...
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Senior Automotive Sales Engineer
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Latina, Italia Yanfeng A tempo pienoA leading automotive supplier located in Latina, Lazio, is looking for a Sales Specialist to oversee all sales activities for defined projects and manage customer relations. Responsibilities include setting up quotations, collaborating with various departments, and ensuring effective communication within the team. Ideal candidates should have a degree in...
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Latina, Italia Yanfeng A tempo pienoA leading automotive supplier located in Latina, Lazio, is looking for a Sales Specialist to oversee all sales activities for defined projects and manage customer relations. Responsibilities include setting up quotations, collaborating with various departments, and ensuring effective communication within the team. Ideal candidates should have a degree in...
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Technical Support Engineer
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Latina, Italia Ideolux A tempo pienoOverview Ideolux designs, engineers and produces high-quality LED Lighting. Our project-grade products, systems and services comply with international quality & safety requirements. Responsibilities Provide technical support to sales, design, and project teams on lighting products, specifications, and applications. Prepare and review technical submittals,...
