Switchboard Operator

San Clemente Palace Venice is a prestigious five-star luxury resort located on its own private island in the Venetian Lagoon.Set within a magnificent 900-year-old historic complex rich in Renaissance heritage, the resort features beautifully restored monastic buildings, a 12th-century chapel, and nearly six hectares of serene gardens with panoramic views of Venice.The property offers 196 elegant rooms and suites, including the largest and most exclusive suite in the city.Contemporary luxury seamlessly blends with historic architecture, enhanced by grand staircases, six-meter-high ceilings, terrazzo floors, silk-covered walls, and Murano glass chandeliers.With rotating art installations connected to the Venice Biennale, exceptional Italian dining, and the tranquil Longevity Spa—featuring a heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and kids' club—San Clemente Palace Venice delivers an unforgettable guest experience just minutes from St. Mark's Square by private boat.Role DescriptionAs a Switchboard Operator, you will be the voice of San Clemente Palace Venice and a vital link between guests and hotel operations.This guest-facing role is essential in ensuring flawless internal and external communication, reflecting the resort's five-star standards through every interaction.You will manage all incoming and outgoing calls with efficiency, discretion, and warmth, ensuring that guests and colleagues receive prompt, accurate, and professional assistance at all times.ResponsibilitiesAnswer all internal and external calls promptly and courteously, typically within three ringsScreen, direct, and transfer calls accurately to guest rooms, departments, or personnelHandle guest requests via phone, including wake-up calls, messaging, and maintenance requests, and log them into the appropriate systemsProvide accurate information regarding hotel services, operating hours, and resort eventsAct as a central communication point during emergencies, strictly following established hotel proceduresManage and execute wake-up calls with precision and personalizationTake clear and accurate messages for guests and staff and ensure timely delivery through approved channelsMaintain an up-to-date internal directory of staff extensions, guest names, and room numbersMonitor hotel alarms and emergency lines and respond immediately in accordance with SOPsMaintain strict confidentiality of guest information and sensitive operational detailsLiaise closely with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure seamless communicationWhat We're Looking ForMinimum 1 year of experience operating a multi-line switchboard or telephone system, preferably in a luxury hotel or high-volume environmentFlawless verbal communication inItalian and English; additional languages are a strong advantageA clear, articulate, and professional speaking style with excellent active listening skillsFamiliarity with PBX systems and basic knowledge of hotel PMS platformsAbility to handle multiple calls efficiently while maintaining accuracy and composureStrong sense of discretion, confidentiality, and professionalismReliable, punctual, and comfortable working within a 24/7 operationWorking ConditionsBased onSan Clemente Island, Venice (daily boat transfers required)Flexible schedule including weekends, holidays, and peak periodsWhat We OfferThe opportunity to work in one of Europe's most prestigious luxury resortsA unique workplace immersed in history, art, and cultureCompetitive compensation and benefits packageAccommodation, meals, uniform, and on-property benefitsOngoing training and professional developmentA supportive, international, and dynamic team environmentApply NowReady to be the voice of an iconic luxury destination?Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrativeHospitalityReferrals increase your chances of interviewing at San Clemente Palace Venice by 2xGet notified about new Switchboard Operator jobs inVenice, Veneto, Italy.#J-*****-Ljbffr