Service Quality Analyst Intern

4 giorni fa

Montà, Italia Haier Europe A tempo pieno

An exciting opportunity has arisen to contribute to the team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier's attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem. What you will do We are seeking a dynamic and motivated Service Quality Data Analyst Intern to join our European team at Haier. This high-impact role offers exposure to a fast-growing environment and the chance to develop hands-on experience in data-driven service management. Under the guidance of the Senior Service Analyst, you will be responsible for: Service Reporting (TAT & STAT, SR Pending, WIP, Recall rate) - creating detailed reports on Call/Rate by Country and Product Line Cost Control Reporting - Analyzing Pex on Call data by Country and Product Line; Tracking replacement volumes and values by Country and Product Line Service Network Reporting - Maintaining and updating the Quality Dashboard Customer Satisfaction Reporting - Conducting surveys and monitoring Service Levels What you need to succeed Recent graduate or student in statistics or a related field Fluent in Italian and English (written and spoken) Excellent command of Microsoft Office, especially Excel What We Offer A six-month full-time paid internship (€800/month) Free company canteen Smart working Corporate benefits Location: Brugherio At Haier Europe, we seek entrepreneurs passionate about delivering extraordinary customer experiences and driving real business results. Are you ready to join us and make a difference?

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